Job description
We are seeking a highly technical and detail-oriented Contract Technical Writer to support a multi-phase documentation initiative within a leading enterprise database company. The team recently launched a major platform expansion encompassing end-to-end data and AI solutions for Fortune 100 clients. You will play a critical role in formalizing undocumented customer implementations into reusable solution-ready assets, which are central to onboarding, training, and eventually powering AI-driven automation.
Duration: 3 months
Scope: 20 hours per week
Location: Remote
Start Date: Est July
What You'll Do
- Collaborate with Subject Matter Experts (SMEs): Partner closely with highly technical team members (engineering, solution architects, product leads) to extract deep product and system knowledge—especially from individuals who may not document their work by default.
- Standardize & Streamline Documentation: Audit and synthesize existing documentation fragments into standardized, scalable templates that reflect internal best practices and industry conventions.
- Create Solution-Ready Documents:
- Develop a Library Of High-value, Customer-facing Technical Documents, Including
- Reference Architectures for Production-Grade Systems
- Standard Operating Procedures (SOPs)
- Hardware Architecture Guides
- Point Solution System Setups
- Benchmarking & Scale Requirements
- Perform Gap Analyses: Assess existing materials and discussions to identify documentation gaps, ensuring final outputs are complete and capable of supporting AI training and cross-team automation.
- Support AI Enablement: Contribute to initiatives focused on scaling knowledge and building artifacts that can support downstream machine learning and AI documentation automation use cases.
- Participate in Strategic Workshops & Offsites: Ideally attend a July in-person or virtual offsite with technical leadership to help align on draft templates and document priorities.
Key Qualifications
- 5+ years experience writing technical documentation for enterprise software, data platforms, or developer products.
- Strong grasp of solution architecture, system design, and infrastructure documentation.
- Experience with enterprise IT environments; familiarity with architectural patterns, failover setups, latency considerations, etc.
- Comfort interviewing SMEs and engineers to extract knowledge and synthesize complex systems.
- Proven ability to standardize and templatize across different contributors and source materials.
Nice To Have
- Experience with PostgreSQL or similar database platforms
- Background working in companies focused on open-source technologies, cloud infrastructure, or DevOps
- Familiarity with training data prep for LLMs or internal knowledge bots
About Our Client
Our client is a global leader in enterprise open-source database solutions, best known for advancing Postgres-based technologies. With a newly launched data and AI platform, their mission is to help Fortune 100 customers build secure, resilient, and scalable systems. The team is highly technical and solution-focused, working at the cutting edge of database architecture, cloud infrastructure, and AI-driven automation. This role supports their strategic initiative to standardize internal knowledge and streamline technical delivery across high-impact client engagements.
