Content Designer

Title: Content Designer

Location: Remote

Job Type: Contract (12 Months)

Compensation: $56.39 - $67.66/hr

Industry: Retail

About The Role

Our client, a leading national retailer known for delivering seamless and innovative customer experiences across both physical stores and digital platforms, is seeking a Content Designer to support transactional and service-based journeys. This role focuses on creating clear, scalable, and user-centered content that enhances both customer and internal team member experiences across retail and operational workflows. This is a highly collaborative opportunity for a content design professional who thrives in product environments and can balance strategic thinking with hands-on execution. You will work alongside cross-functional teams to shape intuitive, connected experiences across complex customer and business journeys.

Job Description

The Content Designer will play a key role in shaping user experiences by developing content that simplifies complex workflows and supports end-to-end journeys across digital and in-store touchpoints. This individual will contribute to content strategy, partner with cross-functional teams, and help ensure consistency, usability, and accessibility across all experiences.

Key Responsibilities

• Design and deliver UX content for transactional and operational experiences across digital and physical touchpoints
• Contribute to content strategy and continuous user experience improvements across connected customer journeys
• Collaborate closely with product managers, UX designers, researchers, engineers, and business stakeholders throughout the product lifecycle
• Create and maintain clear, scalable content patterns that simplify complex workflows
• Support discovery, iteration, usability testing, and optimization within agile product teams
• Translate evolving business needs and user insights into intuitive, user-centered content experiences
• Ensure all content aligns with usability standards, accessibility guidelines, and established brand voice
• Contribute to both customer-facing and internal operational tools and experiences

Qualifications

Required Qualifications:

• 4+ years of experience in UX content design, UX writing, content strategy, or related product design disciplines
• Experience designing content for transactional, operational, or service-oriented digital experiences
• Experience contributing to omnichannel or cross-channel customer journeys
• Strong understanding of user-centered design principles and content strategy fundamentals
• Proven experience collaborating within cross-functional, agile product teams
• Ability to simplify complex workflows into clear, intuitive user experiences
• Strong communication skills with the ability to effectively partner with stakeholders at all levels
• Experience using Figma and modern product collaboration tools
• Portfolio demonstrating product thinking, UX content strategy, and cross-functional collaboration

Preferred Qualifications:

• Experience in retail, e-commerce, fulfillment, store operations, or service-based workflows
• Experience designing for both customer-facing and employee-facing tools or platforms
• Familiarity with accessibility standards and inclusive content design practices
• Experience working within large, enterprise or highly matrixed organizations

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How To Apply

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

##ZR #IT.Indeed… more