Content Strategist

Location: Hybrid - Remote - Either approved

Duration: 12-month contract

We trust each other to do our best work where it works best for us and our teams. This role offers both hybrid and remote work options. This means you can work from home and commute to a company office, depending on what's best for you and when it is important for your team to be together, or you can work remotely from most locations within the country listed for this role.

The Talent Solutions WalkMe Program provides self-serve and digital customer onboarding to key product updates and enhancements. We are looking for a Content Strategist to join our team.

Responsibilities:

• Plan, design, create, edit and publish in-product guidance content for WalkMe.
• Test WalkMe content and user experience, collaborating and troubleshooting with engineering and involving WalkMe support when required.
• Maintain WalkMe content throughout its lifecycle, archiving and/or updating content as required.
• Collaborate internally with product and other cross-functional teams (e.g., Product, Product Marketing and Product Operations) to gather requirements, validate deliverables and align on timelines for completion.
• Take a customer-first approach by considering audience needs and in-product user experiences, and consider technical requirements for the WalkMe to populate in the UI correctly and for the right users.
• Ensure in-product guidance content aligns with client voice and standards, following all internal policies and external regulatory requirements.
• Partner with key stakeholders to achieve shared goals and meet key timelines, anchoring on program prioritisation and requirements.
• Partner with Digital CS Program Manager on high-level program delivery, ongoing evolution & enhancements, and program strategy.
• Track and report on key performance metrics.
• Proactively surface any issues or opportunities, working with the team &/or across stakeholder and vendor groups to resolve or enhance.

Basic Qualifications:

• 3+ years’ experience in content strategy and content writing for in-product help, product support, user education, instructional design and/or technical writing.
• 1+ Non-technical project coordination skills.
• 1+ Demonstrated working knowledge and experience with WalkMe or equivalent program.

Preferred Qualifications:

• Excellent writing and editing skills.
• Excellent communication, analytical and problem-solving skills.
• Strong project coordination.
• Ability to effectively manage time, prioritize tasks, work within deadlines with little supervision.
• Ability to communicate and collaborate across internal teams, cross functional partners and/or external vendors.
• Ability to work within a fast-paced, evolving environment.
• Ability to adapt to the application of emerging technologies.
• Github

Suggested Skills:

• Storyboarding and/or visual content planning techniques.
• Content Development
• Communication
• Collaboration