Technical Writer

Technical Writer

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses worldwide. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in realizing their financial goals and saving time and money.

We operate across various markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As an FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

Role Summary

Reporting to the Director of Software Development, the Technical Writer role is a position in the Experian D2C Analytics team that supports writing and submitting analytics requirements for new projects and enhancements. A Technical Writer works closely with stakeholders across technology, product, analytics, quality assurance, and implementation teams to submit requirements that instruct delivery teams to send signals that track important customer behaviors on our website, mobile apps, and more.

Experience

• You have 2 or more years of professional work experience writing technical requirements/user stories.
• Bachelor's degree from an accredited college or university or equivalent experience.
• You have experience writing clear, easy-to-understand requirements for complex scenarios.

Main Responsibilities

• You will work with the Analytics team leads to define analytics requirements for new product features of Experian's consumer-facing websites and native mobile apps to meet reporting needs.
• Convert analytics requirements into user stories to submit to Technology teams.
• You will work with Technology teams to prioritize, groom, and clarify requirements.
• Provide User Acceptance Testing (UAT) of stories, validating that the stories' conditions have been met and that data is flowing into event tables as expected.
• Create and submit defects to Technology teams and work with them to resolve bugs.
• You will maintain statuses of projects in progress and ensure that analytics interests are on track.

Qualifications

• Knowledgeable of Agile software development methodologies.
• Experience with enterprise analytics reporting and visualization tools.
• Experience with QA testing websites.

What you'll bring

Our Analytics team is focused on understanding strategic goals, relating goals to measurable KPIs, and delivering relevant insights that promote performance improvements. As a Technical Writer, you will be critical to ensuring that the Analytics team has the right data to report on performance, create predictive models, and make data-driven decisions. You will collaborate with a tight-knit team to resolve the challenges of stakeholders across the business. You are detail-oriented, take pride in the quality of your work.

Additional information

Benefits/Perks

• Great compensation package & bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible schedule, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars), to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is important to Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.