Job description
Job Title: Content Strategist - WalkMe/DAP
Location: 100% Remote
Pay Rate: $45.00 - $50.33 Hourly on w2 - rate Depends on location
Responsibilities:
- Plan, design, create, edit and publish in-product guidance content for WalkMe.
- Test WalkMe content and user experience, collaborating and troubleshooting with engineering and involving WalkMe support when required.
- Maintain WalkMe content throughout its lifecycle, archiving and/or updating content as required.
- Collaborate internally with product and other cross-functional teams (e.g., Product, Product Marketing and Product Operations) to gather requirements, validate deliverables and align on timelines for completion.
- Take a customer-first approach by considering audience needs and in-product user experiences, and consider technical requirements for the WalkMe to populate in the UI correctly and for the right users.
Basic Qualifications:
- 3+ years’ experience in content strategy and content writing for in-product help, product support, user education, instructional design and/or technical writing.
- 1+ non-technical project coordination skills.
- 1+ Demonstrated working knowledge and experience with WalkMe or equivalent program.
Preferred Qualifications:
- Excellent writing and editing skills.
- Excellent communication, analytical and problem-solving skills.
- Strong project coordination.
