Content Strategist

Responsibilities:

• Plan, design, create, edit and publish in-product guidance content for WalkMe.
• Test WalkMe content and user experience, collaborating and troubleshooting with engineering and involving WalkMe support when required.
• Maintain WalkMe content throughout its lifecycle, archiving and/or updating content as required.
• Collaborate internally with product and other cross-functional teams (e.g., Product, Product Marketing and Product Operations) to gather requirements, validate deliverables and align on timelines for completion.
• Take a customer-first approach by considering audience needs and in-product user experiences, and consider technical requirements for the WalkMe to populate in the UI correctly and for the right users.
• Ensure in-product guidance content aligns with our voice and standards, following all internal policies and external regulatory requirements.
• Partner with key stakeholders to achieve shared goals and meet key timelines, anchoring on program prioritization and requirements.
• Partner with Digital CS Program Manager on high-level program delivery, ongoing evolution & enhancements, and program strategy.
• Track and report on key performance metrics.
• Proactively surface any issues or opportunities, working with the team &/or across stakeholder and vendor groups to resolve or enhance.

Basic Qualifications:

• 3+ years' experience in content strategy and content writing for in-product help, product support, user education, instructional design and/or technical writing.
• 1+ Non-technical project coordination skills.
• 1+ Demonstrated working knowledge and experience with WalkMe or equivalent program.

Preferred Qualifications:

• Excellent writing and editing skills.
• Excellent communication, analytical and problem-solving skills.
• Strong project coordination.
• Ability to effectively manage time, prioritize tasks, work within deadlines with little supervision.
• Ability to communicate and collaborate across internal teams, cross functional partners and/or external vendors.
• Ability to work within a fast-paced, evolving environment.
• Ability to adapt to the application of emerging technologies.

Github Suggested Skills:

• Storyboarding and/or visual content planning techniques.
• Content Development
• Communication
• Collaboration