Content Designer

We are currently looking for an experienced Content Designer to join a major Microsoft 365 Copilot programme within a large Higher Education environment. This is a fantastic opportunity to work on a high-profile digital enablement initiative focused on improving the way academic, student and professional services teams adopt and utilise AI-powered tools across Teaching & Learning.

Working closely with Human-Centred Design specialists and academic stakeholders, you will be responsible for creating clear, engaging and user-focused content that supports adoption, learning and real-world use of Microsoft Copilot tools.

Key Responsibilities:

• Design and develop user-centred content, guidance and learning materials
• Create training content including guides, walkthroughs, learning pathways and scenarios
• Translate complex technical concepts into simple, practical and accessible content
• Work closely with HCD, academic and programme stakeholders
• Support content across multiple channels including workshops, self-service resources and digital platforms
• Apply accessibility and inclusive design principles throughout
• Iterate and improve content based on feedback and user insights

Key Skills & Experience:

• Proven background as a Content Designer, UX Writer, Content Strategist or similar
• Strong understanding of User-Centred Design / Human-Centred Design principles
• Experience creating digital learning or enablement content
• Ability to simplify complex technical concepts for non-technical audiences
• Strong stakeholder engagement and collaboration skills
• Knowledge of accessibility standards and inclusive content design (WCAG)
• Experience within Higher Education, Public Sector or large complex organisations would be highly beneficial

Desirable:

• Experience with Microsoft 365, Copilot or AI-enabled productivity tools
• Higher Education or Teaching & Learning environment experience
• Experience running user testing sessions and basic prototyping

This role is inside IR35 and will require occasional travel to Manchester.

To discuss this opportunity in more detail, please apply now with your latest CV and portfolio/examples of relevant work.