Technical Writer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition:

Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information – hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.

Management Level Definition

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

In a typical day as a Partner Support Specialist, you would...

• Accurately and efficiently designs and develops written and/or visual product-related information (e.g. instruction/configuration/troubleshooting guides), and online information (interactive demos, help systems) for a variety of audiences (end users, System Engineers, and customer support engineers) to support product releases, enhancements and customer requests for multiple networking products.
• Quickly and efficiently communicates complex technical information to create simple and understandable documentation for both technical and non-technical audiences.
• Works closely with SMEs, Customer support, and Product Management functions to understand how each product works, gathers information, and ensures that complete and accurate information is presented.
• Creates and adapts style guides for teams ensuring consistency across documents according to company standards.
• Executes peer reviews and incorporates feedback effectively.
• Effectively manages timelines for documentation deliverables to align with project milestones.
• Demonstrates proficiency in editing for grammar, structure, and technical accuracy.
• Leads process improvements within the team or organization.
• Leads or owns end-to-end deliverables or content projects.

What You Need To Bring

• First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 4-6 years related experience.
• Proven exceptional communication (both written and verbal) and cross team collaboration.
• Exhibits a strong understanding of network infrastructure, and experience with network hardware and software.
• Has experience in documentation platforms (e.g., MadCap Flare, Oxygen or similar) and collaboration platforms (e.g., Confluence, SharePoint, Jira)
• Demonstrates basic understanding of version control systems (e.g., Git) for managing documentation changes
• Capable of working independently with minimal guidance.
• Experience in creating video tutorials is an added advantage.
• Coding in HTML, DHTML, XML JavaScript or similar is a plus.
• Familiarity with structured authoring methods like DITA is a plus.

Additional Skills

• Accountability
• Accountability
• Active Learning (Inactive)
• Active Listening
• Administrative Procedures
• Agile Methodology
• Agile Scrum Development
• Bias
• Business
• Coaching
• Company Policies
• Creativity
• Critical Thinking
• Data Analysis Management
• Data Collection Management (Inactive)
• Deliverables Management
• Design
• Design Thinking
• Document Controls
• Empathy
• External Customers
• File Maintenance
• Follow-Through
• Group Problem Solving
• Growth Mindset
• {+ 5 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Engineering Services

Job Level

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.