Content Experience Designer

Join our innovative team as a Content Experience Designer, where you'll craft engaging and user-focused content that enhances customer satisfaction and drives product adoption. This role offers a unique opportunity to collaborate with cross-functional teams and make a meaningful impact on user experiences.

Responsibilities

• Develop and design omni-channel content experiences that align with customer needs and business goals.
• Translate complex business and user requirements into clear and accessible content.
• Collaborate with cross-functional teams to ensure consistency and clarity in content delivery.
• Conduct competitive analysis and research to inform design decisions and content strategies.
• Utilize human-centered design methods to enhance the overall user experience.
• Manage content design within an agile environment, ensuring integration across the entire release cycle.

Skills

• Proven experience in content strategy, UX writing, and user-centered design.
• Strong collaboration skills to work effectively with product managers, engineers, and stakeholders.
• Ability to conduct user research and translate findings into actionable insights.
• Excellent communication skills, both written and verbal, with a focus on storytelling.

Preferred Skills

• Experience with design thinking methodologies and agile development processes.
• Familiarity with performance measurement and optimization techniques.
• Knowledge of content management systems and design systems.
• Ability to facilitate design sessions and workshops to build empathy for users.

At Horizontal, we are committed to fostering a diverse and inclusive environment where every team member's unique perspectives are valued and celebrated. We encourage individuals from all backgrounds to apply and contribute to our mission.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.