Technical Writer

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

We are seeking a skilled and detail-oriented Technical Writer to join our team, focusing on creating high-quality documentation for networking products. In this role, you will work on moderately complex content, including technical modules, multi-step processes, release notes, and other product-related materials. Your ability to translate technical concepts into clear, concise, and accurate documentation will be essential to supporting internal and external users, as well as contributing to the success of our products.

Responsibilities

You will be part of a collaborative team, working closely with subject matter experts (SMEs), developers, quality assurance (QA) teams, and other stakeholders to gather technical information, clarify details, and ensure the accuracy of content. This role requires a solid understanding of networking concepts, strong communication skills, and proficiency in technical writing tools and processes. Your key responsibilities will include:

• Content Development
  • Create and maintain moderately complex documentation, including product content, release notes, modules, multi-step processes, and short topics.
  • Research technical topics with some guidance to produce accurate and informative content.
  • Write in a clear, concise, and structured manner while adhering to established style guides and standards.
  • Proofread and edit documentation for grammar, formatting, structure, and technical accuracy.
  • Ensure consistency and clarity across all documentation deliverables.
• Documentation Tools and Systems
  • Use technical writing tools such as MadCap Flare, Oxygen, or FrameMaker to create and publish content.
  • Manage source content using tools like Git (Bitbucket), Jira, and Confluence.
  • Organize, store, and maintain documents within repositories and content management systems.
  • Identify and suggest improvements in documentation workflows and processes.
• Networking and Technical Knowledge
  • Demonstrate a understanding of core networking concepts, including TCP/IP, OSI model, subnetting, routing protocols (e.g., BGP, OSPF), and network security (e.g., firewalls, VPNs).
  • Familiarity with Software-Defined Networking (SDN) or cloud networking concepts (e.g., AWS VPC, Azure Virtual Network) is a plus.
  • Explain technical topics and product functionality at an overview level.
• Project Management and Collaboration
  • Understand and follow the documentation development lifecycle (DDLC) and content lifecycle management processes.
  • Meet project timelines and deliverables while managing multiple tasks and prioritizing workload effectively.
  • Collaborate and communicate effectively with cross-functional teams, including SMEs, developers, and QA, to gather information and clarify details.
  • Build strong working relationships with team members across different time zones and geographic locations.
• Communication and Teamwork
  • Clearly convey ideas and ask thoughtful questions to gain a better understanding of technical concepts.
  • Deliver verbal updates and presentations with clarity and professionalism.
  • Work as an integral member of the team, contributing to shared goals and supporting team success.
  • Foster a respectful and collaborative environment with peers and other departments.

What You Need To Bring

Experience: 2+ years of experience in technical writing, preferably in the technology or networking domain.

Technical Knowledge: Understanding of software and hardware concepts, with a focus on networking technologies. Familiarity with core networking concepts, protocols, and troubleshooting techniques.

Technical Writing Tools: Experience with tools such as MadCap Flare, Oxygen, FrameMaker, and source management platforms like Git (Bitbucket), Jira, and Confluence.

Writing Skills: Strong command of grammar, structure, and technical accuracy. Ability to write clear and concise documentation tailored to the audience.

Collaborative Skills: Proven experience working with cross-functional teams to gather information and produce high-quality content.

Communication Skills: Excellent verbal and written communication skills with a focus on professionalism and clarity.

Project Management: General understanding of project timelines, content lifecycle management, and Agile/Waterfall methodologies.

Additional Skills

Accountability, Accountability, Active Learning (Inactive), Active Listening, Administrative Procedures, Agile Methodology, Agile Scrum Development, Bias, Business, Coaching, Company Policies, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management (Inactive), Deliverables Management, Design, Design Thinking, Document Controls, Empathy, External Customers, File Maintenance, Follow-Through, Group Problem Solving, Growth Mindset {+ 5 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Hashtags: #costarica, #aruba

Job

Engineering Services

Job Level

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.