Content Designer

We are seeking a dedicated and innovative Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer experiences for a diverse product portfolios, including: sales journeys, public website, secure sites, and sustainable banking initiatives. You will collaborate closely with various product partners, designers, and content designers to ensure the delivery of high-quality content. The ideal candidate is expected to have excellent organizational and stakeholder management skills.

Responsibilities:

• Collaborate with different product partners and designers across various portfolios, ensuring organized and cohesive content development.
• Utilize shared Excel documents to collect, review, and manage chatbot-related content submissions.
• Engage with stakeholders and the development team to gain feedback on content.
• Liaise with Product Owners (POs) and content strategists in building out customer experiences tailored for each product group.
• Participate actively in content and design sprints, bringing innovation and creativity to the forefront of all projects.
• Work alongside UX Researchers to enhance user experience through data-driven insights.
• Manage the tracking of content updates efficiently while overseeing backlog management for submitted contents.

Must Haves

• 2-3 years of experience in UX Writing / Content Design
• Figma
• Large enterprise experience
• CMS experience (Contentful specifically is a major plus)
• Agile experience, specifically working with technical stakeholders
• Strong sense of collaboration with various stakeholder groups and ability to adapt to various working style
• Strong communicator, dependable, and a go-getter who can work with stakeholders to drive clarity about user needs and business objectives, advance our design practice, and advocates for the user

Plusses

Specific experience within banking or other financial institutions