Staff Content Designer

QuickBooks seeks a Staff Content Designer to own and drive the end-to-end content strategy and execution for our largest and most complex business customers. The team is focused on providing foundational Reporting capabilities across the Intuit ecosystem, as well as a new Business Intelligence offering — delivering proactive business insights and helping with financial planning. A Staff Content Designer is responsible for leading content design across a complex domain; driving strategies for voice, tone, patterns, and accessibility; and partnering with product, technical, legal, and compliance partners to create effective and engaging content experiences.

What you'll bring

• Bachelor's degree in English, Communications, or a related field preferred.
• 7+ years of experience in content design or a related field.
• Strong portfolio showing content design deliverables, including strategies.
• Excellent writing and editing skills.
• Experience with content strategy, information architecture, and user experience design.
• Strong understanding of design principles and best practices.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

How you will lead

• Lead the development and implementation of content design strategies for a suite of products — specifically, Reporting and Business Intelligence.
• Write clear, concise, and engaging content for a variety of audiences and purposes.
• Train product designers to effectively employ generative AI writing tools in crafting effective messaging for user flows.
• Support product designers in their content work, through coaching sessions or office hours.
• Coach and mentor other content designers on voice, tone, patterns, and accessibility. Review and edit content created by other designers.
• Collaborate with product managers, engineers, and other stakeholders, including marketing, to ensure that content is aligned with user needs and business goals.
• Conduct user research to understand user needs and preferences.
• Use data to define success, support hypotheses, and understand trends, collaborating with data partners to gain insights and ensure data usability.
• Contribute to roadmapping and planning, making informed decisions.
• Create content prototypes and mockups to test with customers.
• Present strategic and executional work at all levels of leadership, soliciting and acting on feedback received.
• Stay up-to-date on the latest trends in content design and development.