Content Designer

Develop content, shape design strategy and advocate for the customer in partnership with Experience Design, Research, Product Management and Engineers across Connected Commerce

Ideate, discover, prototype, build and iterate to validate customer problems and deliver customer-centric solutions

Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers

Identify and incorporate different kinds of data (research findings, analytics) into content strategy

Deliver content components (UI language, product education, etc.) and lead content governance and approvals process

Present work, articulate strategy and impact of content decisions to leadership

Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)

Required Qualifications, Capabilities And Skills

• Bachelor’s Degree or certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Self-directed in both planning and structuring your effort, and executing with expected levels of quality; you don’t need someone guiding you through the work
• Prior work involves collaboration within design teams (with other Product Designers, UX Researchers, and Content Designers) and cross-functionally with Product Managers, and Engineers
• Advanced skills in UX Writing and Information Architecture; Intermediate ability in adjacent skills such as User Research, Interaction Design, and Visual UI Design
• Experience working with brand and copy standards, including style, voice and tone
• Comfortable and confident when presenting work to cross-functional Directors
• Thorough knowledge of English language, grammar, spelling, punctuation, and usage

Preferred Qualifications, Capabilities And Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Has helped deliver multiple successful digital products, demonstrated user-centered design approaches and can measure design impact through data
• Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
• Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes