Senior Content Designer

Why Zendesk?

Zendesk builds software designed to improve the customer experience. We lead the industry with beautifully simple software but we’re constantly innovating and can’t wait to outdo ourselves in the future!

At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It’s about our people knowing that they’re valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Resource Groups play a vital role in creating communities that bring us together and ensure we feel supported at work.

Why Content Design?

Content Designers at Zendesk use language and design to solve user experience problems. We think in systems, creating global standards that keep our products consistent. We also think in moments, writing clear, contextual product copy that helps users reach their goals. From planning how information flows through the product to optimizing complex flows, our work is to make Zendesk easier to understand, and therefore easier to use.

As a Sr. Content Designer for our Knowledge team, your day-to-day will vary but you’ll usually do a lot of design thinking, user testing, writing UI language, and maintaining our UX content standards. Our Knowledge product empowers organizations to create, manage, and share knowledge seamlessly. This knowledge also drives AI-driven actions that provide customers, employees, and agents with instant, accurate information exactly when they need it.

Content Design sits within Product Design and we have weekly writing and design critiques to make sure everyone is on the same page. We are a cross-functional, global group who collaborate daily with localization, product, engineering, UXR, product marketing, and brand teams. Come shape the Zendesk experience and hone your content design skills with a group of smart, creative, and friendly people.

What You'll Be Doing Every Day

• Write in-product messaging, interface copy, product education materials, navigational nomenclature, and other content
• Conduct audits of existing product language and pinpoint areas of improvement (e.g. error messages, CTAs, labels, empty states, sign-up flows)
• Maintain and help evolve content standards, best practices, guidelines, principles, and taxonomies for various audiences and initiatives
• Partner with product designers to shape the user experience through language, components, and interaction patterns
• Bridge the gap between brand and product in the areas of style, standards, and communication in a way that supports the overall customer experience

What You Need To Succeed

• 5+ years of experience writing digital content (websites, software, instructional content)
• 3+ years focused on UI content
• Strong editing skills and a love of communication
• Strong collaboration skills
• Ability to explain and justify content and design decisions to stakeholders
• Good eye for product design best practices
• Knowledge of software as a service

The Poland annualized base salary range for this position is zł233,000.00-zł349,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.