Job description
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
As a Content Strategist, you will shape and deliver content that helps customers move confidently through their decision-making journey. Your role will focus on turning insights about audiences, solutions, and markets into clear, relevant, and compelling content assets that support demand generation and seller engagement. Your work balances strategic planning with hands on content creation, with clear ownership of deliverables from concept through publication.
Responsibilities:
- Content Strategy
- Develop and own a content strategy that supports the goals of building a strong data and analytics culture across the organisation, ensuring content is purposeful, audience-centred, and aligned with organisational priorities.
- Define and maintain the content calendar, mapping content themes and formats to key community milestones, campaigns, and learning objectives.
- Conduct audience research and needs analysis to inform content direction, ensuring materials resonate with HDB officers at varying levels of Data & AI familiarity.
- Establish content standards, guidelines, and a consistent editorial voice across all channels and formats.
- Measure and evaluate content performance using engagement metrics, iterating on the strategy based on data-driven insights.
- Stay abreast of industry trends in content strategy, data literacy communications, and internal communications best practices, applying relevant learnings to the community's content approach.
- Partnerships & AI Adoption
- Identify, develop, and manage partnerships with internal stakeholders, public sector agencies, industry players, and academic institutions to advance AI adoption within the organisation.
- Serve as a key liaison between the relevant department and external partners, fostering relationships that bring in fresh perspectives, expertise, and resources to support the organisation's AI ambitions.
- Work closely with business units to understand their needs and co-create initiatives that drive meaningful and sustained AI adoption.
- Actively source for Data and AI use cases through community engagements, stakeholder conversations, and partnership activities, channelling these insights back to the relevant departments to inform and prioritise future work.
- Collaborate with partners to co-develop programmes, resources, and events that build AI awareness and capability amongst staff.
- Events, Hackathons & Community Engagement
- Plan, organise, and implement a broad range of community events and initiatives including but not limited to meetups, seminars, workshops, clinics, and competitive engagements such as hackathons or prompt engineering challenges to level up Data & AI competencies among employees and cultivate a culture of innovation and continuous learning.
- Engage community members through varied publicity strategies, including EDMs, polls, focus group sessions, podcasts, and collaboration tools.
- Source speakers from the public sector and industry for community meetups and events where appropriate.
- Actively engage business units via internal platforms to encourage participation in and contribution to community activities.
- Marketing & Communications
- Create and oversee the production of marketing and promotional materials including but not limited to brochures, flyers, newsletters, feature stories, and campaigns (digital or offline).
- Develop and manage the community portal and knowledge hub, including sourcing and curating useful resources such as articles, videos, and tutorials on data science, moderating forum activity, and producing original content.
- Collaborate with stakeholders to ensure alignment and consistency in messaging and branding.
- Optimise existing workflows and documentation to improve work efficiency.
Who You Are
Required Skills and Experience
- A degree or equivalent in Business, Marketing, Communications, Visual Communications, Communications Design, Public Relations, or a related field.
- At least 4 years of experience in content strategy, engagement management, and/or change management is preferred
- Demonstrated ability to develop and execute content strategies, with a portfolio of work that shows clear thinking about audience, purpose, and impact.
- Proven ability to manage multi-stakeholder events such as hackathons, conferences, or large-scale community programmes.
- Exceptional verbal and written communication skills
- Proven track record in executing and delivering results in a structured, organised manner.
- A detail-oriented self-starter and quick learner with excellent organisational skills.
- Familiarity with digital marketing tools, content management systems, analytics platforms, and social media.
- An eye for design and proficiency in Canva Pro, Adobe Creative Suite (Photoshop, Illustrator, InDesign), or equivalent tools such as GIMP, Inkscape, or Scribus is a plus.
- Knowledge of data science, artificial intelligence, and/or data governance is a plus.
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
