Content Designer

Content Designer - 12 Month FTC

SALARY: £72,702 - £80,780

LOCATION: London

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you'll be doing

We're looking for someone to help bring our digital experiences to life. You'll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day. Within this team, you'll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do. You'll be comfortable giving and receiving feedback to key internal customers across the business, and will work closely with product teams to create success metrics. As a Content Designer, it'll be your role to:

• Create engaging, readable, accessible content that gives our customers great digital experiences.
• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Take ownership as the content expert in an agile environment.
• Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
• Share expertise to help shape the overall design approach.
• Provide consistency in the way we have conversations with customers across topics and touch points.
• Promote and demonstrate how effective writing helps customers.

Why join us?

Join us and, give us your best and we'll give you ours. Here, you'll make a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities-you'll find them all here.

What we're looking for

• Experience as a UX writer, conversation designer, or content designer.
• Familiarity working in a complex landscape - ideally financial services.
• A collaborative mindset ready to be a part of a busy multi-disciplinary team.
• Flexibility in writing on-brand content in multiple tones of voice.
• Confidence in writing concise, clear and consistent copy for different channels.
• The ability to influence and manage multiple stakeholders across product, risk, legal and branding teams.
• Experience using and collaborating in Design platforms, such as Figma.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact? Apply today.