Content Strategy Analyst

Senior Content Strategy Analyst

Summary: Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.

Overview:

This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.

• Are you passionate about technology and finding new ways of doing things that challenge the status quo?
• Do you enjoy finding new solutions for delivering digital content?
• Do you enjoy working on a team that interfaces with business partners across the globe?

Role:

• Work with cross-functional teams and multiple Business/Product Owners to create original content and update existing technical content
• Accountable for the successful completion of high-quality projects within the technical writing function
• Ensure updates are made to content in accordance to the CS&D writing standards
• Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including web and mobile
• Provide excellent customer service to our business partners and customers
• Author in XML or markdown, a tool utilized for content creation and editing
• Publish technical content to multiple platforms and output types, such as PDF, HTML, Wiki, and online help file generation
• Gathering/analysis of requirements/information
• Facilitation and presentation skills
• New hire training and peer mentoring
• Participate in estimation activities
• Daily review and assessment of project intake portal (TAG)

All About You:

• Possesses strong organizational and time management skills.
• Experience with Project Management and an understanding of Agile and Waterfall methodologies
• Exhibit strong written and verbal communication skills
• Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks
• Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
• Ability to identify the need for graphics and process flows to improve content
• Ability to identify and implement process and strategy improvement opportunities with consideration for target audience, user experience product lifecycle and documentation best practices
• Team player, ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
• Exhibit the highest degree of professionalism, accountability, and empowerment to drive results
• Ability to work independently including problem-solve and troubleshoot
• Experience with Microsoft Office products
• Experience with content management systems (CMS) and other authoring tools, such as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code
• Proficient in API and DITA/XML, including best practices with markups, tags, entitlements, and topic types
• Experience working as an information architect or with an information architecture team
• Knowledge with Domo, Tableau or similar metrics tracking and reporting tools
• Experience with creating content templates for our Business Partners
• Working understanding of content localization
• Advanced interpersonal skills, serving as an ambassador for standards

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.