Technical Writer

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Overview

We are seeking a detail-oriented and highly skilled Technical Writer to produce high-quality documentation that contributes to the overall success of our products and services. The ideal candidate will have experience in creating clear, concise, and user-friendly content for a variety of audiences including developers, end users, and internal stakeholders.

How You Will Make An Impact

• Research, write, create, and edit, Standards documentation, technical specifications, SOPs, Process Flows
• Work closely with Site Ops Managers, engineers and SMEs to gather technical information and requirements
• Support the development of structures and frameworks for standards releases, Standards changes, and new feature rollouts, ensure full and comprehensive lifecycle of the documentation.
• Create diagrams, flowcharts, and other visuals to support documentation, including points for reporting, tooling and automation
• Ensure content is consistent with Meta, IDC and Infra documentation standards and meets industry best practice also
• Manage documentation lifecycle including requirement capture, drafting, peer review, publishing, and version control.
• Collaborate with the Site Ops KM team in Maintaining standards repositories and help systems using all Meta Standard (G Suite, GSD, Jira etc) tooling.
• Participate in user testing and incorporate feedback into documentation improvements.
• Ensure documentation is accessible, searchable, and user-friendly.

What You Will Need To Succeed

• Minimum 3+ years of experience in technical writing, preferably in a technology or software environment.
• Bachelor’s degree in English, Technical Communication, Computer Science, or related field.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to simplify complex information.
• Experience with authoring tools such as MadCap Flare, Adobe FrameMaker, Microsoft Word, or Markdown editors.
• Familiarity with version control systems (e.g., Git), documentation platforms (e.g., Confluence, ReadTheDocs), and issue tracking tools (e.g., Jira).
• Ability to work independently and as part of a cross-functional team.
• Experience with API documentation using tools like Swagger or Postman.
• Knowledge of XML, HTML, CSS, and Markdown.
• Familiarity with Agile/Scrum development methodologies.
• Understanding of accessibility and usability best practices in documentation.
• User Experience, human-centered and/or heuristics experience in writing end user documentation.

Work Environment

Fast-paced, collaborative environment.

May involve occasional meetings across multiple time zones

Opportunities for remote or hybrid work arrangements.

Ad-hoc travel required as needed in support of sow

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.