Technical Writer

Role: Sr Technology Business Systems Consultant/ Technical Writer

Location: Charlotte, NC

Employment Type: Contractor

Role Overview

We are seeking a Technical Writer with strong expertise in the IT domain to create clear, accurate, and user-friendly documentation for enterprise systems. This role requires the ability to translate complex technical concepts into content tailored for diverse audiences, including engineers and non-technical stakeholders. The ideal candidate will be detail-oriented, adaptable, and highly collaborative, with strong communication skills and the ability to manage multiple priorities in a dynamic environment.

Key Responsibilities

• Develop technical documentation for enterprise IT systems, ensuring clarity and completeness.
• Collaborate with subject matter experts (SMEs) and cross-functional teams to gather information and validate content.
• Identify gaps in documentation and proactively address them.
• Tailor content for different audiences, from technical engineers to business stakeholders.
• Create process maps and workflow visualizations to support understanding of complex systems.
• Implement version control across all documentation deliverables.
• Manage multiple projects simultaneously, maintaining consistent follow-up with stakeholders.
• Ensure documentation aligns with organizational standards and supports knowledge transfer and retention.

Must-Have Qualifications

• Proven experience in technical writing within the IT domain, with the ability to understand enterprise systems.
• Exceptional attention to detail and accuracy.
• Strong communication skills:
  • Ability to ask probing questions professionally.
  • Clear written and verbal communication.
  • Confident yet diplomatic when pressing for information.
• Ability to set and maintain priorities, adapt to changing needs, and work independently.
• Strong multitasking skills and flexibility to meet project demands.
• Proficiency in MS Excel, MS Word, and Copilot (or equivalent tools).
• Knowledge of process mapping and workflow visualization.
• Experience with version control practices.
• Collaborative mindset with openness to feedback and change.

Nice-to-Have Qualifications

• Familiarity with documentation’s role in upskilling and reskilling.
• Understanding of regulatory requirements in IT environments.
• Proficiency in Confluence, SharePoint, and similar platforms.
• AI proficiency: experience with effective prompting, iterative refinement, and output validation.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”