Technical Writer

Title: Sr Content Designer

Description:

Title: Senior Content Strategist - Technical Writer

Key Responsibilities

• Work directly with subject matter experts across the company to extract, structure, and refine complex information into user-friendly content.
• Audit and analyze existing content libraries to identify overlaps, gaps, and opportunities for consolidation, optimization, and improved information architecture of the Intuit Design System (IDS) documentation.
• Author internal documentation in accordance with our shared content strategy, style guidelines, and best practices.
• Leverage AI technologies to enhance efficiency in content creation, management, and analysis, exploring innovative applications for generative AI in our content workflows.

Skills:

• Required Qualifications
• Bachelor’s or Master’s Degree in Journalism, English, Library Science, or a related field, or equivalent practical experience.
• Strong understanding of generative AI technologies, including prompting techniques and their practical applications in content creation and management.
• Have interest in and a basic understanding of how large language and retrieval augmented generation (RAG) models work, and the role content plays in their functionality.
• Proven experience authoring and managing internal technical documentation within a fast-paced environment.
• Experience with content modeling and information architecture.
• Exceptional communication, collaboration, and leadership skills, with a proven ability to influence and guide cross-functional teams.
• A strategic and analytical systems thinker with the ability to solve complex content problems and develop scalable solutions.
• Extra credit for: A proven track record in metadata management, content management systems (CMS), taxonomy, ontology, and knowledge graphs.
• Experience working within or using a design system, especially contributing to or documenting a system like IDS.

Posted By: Sam Mocherman