Job description
We are seeking an experienced Senior Technical Writer & Knowledge Architect to lead the modernization of enterprise technical documentation supporting complex communications, networking, cloud, and hardware platforms. This is much more than a traditional technical writing role. The successful candidate will transform years of engineering documentation into a structured, searchable knowledge platform that supports engineers, field technicians, operations teams, enterprise customers, and AI-powered support systems.
Working closely with Systems Engineering, Software Development, Network Engineering, Product Management, Customer Support, and AI teams, you will establish documentation standards, build a centralized knowledge repository, and prepare engineering content for Retrieval-Augmented Generation (RAG) and Large Language Model (LLM) applications.
Key Responsibilities
- Technical Documentation Strategy
- Develop and maintain high-quality technical documentation for hardware, software, networking, cloud infrastructure, and operational systems.
- Create installation guides, deployment manuals, user guides, configuration documentation, API documentation, troubleshooting guides, release notes, and operational procedures.
- Partner with engineering teams to ensure documentation accurately reflects product capabilities and system architecture.
- Establish documentation standards, templates, and style guides across engineering organizations.
- Knowledge Management & Content Architecture
- Conduct a comprehensive audit of existing technical documentation and engineering knowledge repositories.
- Identify outdated, duplicate, or conflicting documentation and work with subject matter experts to establish a single source of truth.
- Design and implement an enterprise-wide knowledge architecture that organizes information logically across products, systems, and engineering disciplines.
- Build and maintain a highly searchable knowledge base supporting engineering teams, customers, and field operations.
- AI Knowledge Management
- Prepare documentation for AI-powered search platforms using structured authoring techniques.
- Optimize documentation for Retrieval-Augmented Generation (RAG), semantic search, and Large Language Models (LLMs).
- Collaborate with AI engineers to improve knowledge retrieval, reduce hallucinations, and increase response accuracy.
- Develop metadata, taxonomy, tagging strategies, and document chunking methodologies for vector database ingestion.
- Engineering Collaboration
- Work closely with Systems Engineering, Software Engineering, Network Engineering, RF Engineering, DevOps, Product Management, and Customer Support teams.
- Attend architecture reviews, design reviews, sprint planning sessions, and product demonstrations to understand evolving technical requirements.
- Interview subject matter experts to translate complex engineering concepts into clear, user-friendly documentation.
- Content Quality & Governance
- Establish documentation governance processes ensuring consistency, accuracy, and version control.
- Review documentation for technical accuracy, readability, grammar, formatting, and compliance with corporate standards.
- Maintain documentation lifecycle processes including updates, archival, release management, and publication workflows.
- Training & Enablement
- Develop technical training materials, quick-start guides, operational playbooks, and knowledge articles.
- Create onboarding documentation for engineers, field technicians, operations teams, and enterprise customers.
- Support internal training initiatives through technical presentations and instructional documentation.
Required Qualifications
- Bachelor's degree in Technical Communications, Engineering, Computer Science, Information Systems, or a related discipline.
- Minimum 7 years of experience as a Technical Writer, Knowledge Engineer, or Technical Documentation Specialist within telecommunications, networking, aerospace, cloud infrastructure, enterprise software, or related industries.
- Demonstrated experience documenting complex hardware and software systems.
- Experience working directly with engineering and product development teams.
Preferred Qualifications
- Experience with satellite communications, networking, telecommunications, cloud infrastructure, or distributed systems.
- Experience preparing technical content for AI platforms, semantic search, or Retrieval-Augmented Generation (RAG).
- Understanding of networking concepts including TCP/IP, routing, switching, VPNs, APIs, cloud networking, and virtualization.
- Familiarity with RF communications, embedded systems, or telecommunications equipment.
Technical Skills
- Technical Writing
- Information Architecture
- Knowledge Management
- Structured Authoring
- Markdown
- HTML
- DITA XML
- Component Content Management Systems (CCMS)
- Git
- Confluence
- Jira
- SharePoint
- API Documentation (OpenAPI / Swagger)
- REST APIs
- Version Control
- AI Knowledge Bases
- RAG
- LLM Documentation Optimization
- Semantic Search
- Taxonomy Development
- Metadata Management
Professional Skills
- Outstanding written communication and editing skills.
- Ability to simplify highly technical engineering concepts for diverse audiences.
- Strong interviewing and collaboration skills with subject matter experts.
- Excellent organizational and project management abilities.
- Exceptional attention to detail and commitment to documentation quality.
- Ability to manage multiple documentation projects in a fast-paced engineering environment.
Preferred Industry Experience
Experience supporting one or more of the following industries is highly desirable:
- Satellite Communications
- Telecommunications
- Networking
- Cloud Infrastructure
- Aerospace
- Defense
- Enterprise Software
- Data Centers
- Broadband Communications
- Artificial Intelligence Platforms
- Network Management Systems
- SaaS Applications
