Senior Content Designer

Key Responsibilities

• Content Strategy & Design
  • Define and implement content strategies aligned with business and user goals
  • Create clear, concise, and consistent UX copy (microcopy, UI text, workflows, notifications, onboarding, help content)
  • Ensure content enhances usability and accessibility
• Collaboration
  • Partner with UX/UI designers, product managers, researchers, and developers
  • Participate in design sprints, workshops, and product planning
  • Advocate for content design as a core part of the product experience
• User-Centered Approach
  • Use research insights, analytics, and usability testing to inform content decisions
  • Iterate content based on feedback and data
  • Champion user needs in all content decisions
• Content Governance
  • Maintain and evolve content guidelines, tone of voice, and style guides
  • Ensure content consistency across platforms and touchpoints
  • Contribute to design systems and content libraries
• Leadership & Mentorship
  • Guide and mentor junior content designers and writers
  • Provide constructive feedback and uphold content quality standards
  • Influence stakeholders on content best practices
• Required Qualifications
  • Bachelor’s degree in English, Communications, UX, Journalism, or related field
  • 5–8+ years of experience in content design, UX writing, or related role
  • Strong portfolio showcasing UX writing and content design work
  • Deep understanding of user-centered design principles
  • Experience working with design tools (Figma, Sketch, Adobe XD, etc.)
  • Excellent writing, editing, and storytelling skills
  • Ability to simplify complex information into user-friendly content
• Preferred Qualifications
  • Experience in agile product environments
  • Familiarity with accessibility standards (WCAG)
  • Knowledge of SEO and content performance metrics
  • Experience with content management systems (CMS)
  • Ability to work with cross-functional, global teams
• Key Skills
  • UX Writing & Microcopy
  • Content Strategy
  • Information Architecture
  • User Research Interpretation
  • Collaboration & Stakeholder Management
  • Attention to Detail
  • Problem Solving
• Success Metrics
  • Improved user engagement and task completion rates
  • Consistency in voice and tone across products
  • Positive usability testing outcomes
  • Reduction in user errors and support queries
• Sample Tools & Tech Stack
  • Design: Figma, Sketch
  • Documentation: Confluence, Notion
  • Collaboration: Slack, Jira
  • Analytics: Google Analytics, Mixpanel