Job description
OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 2000+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. At OSF Digital we place a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all.
We are looking for a Contract Senior Technical Writer / Content Designer to work with our team of product content designers.
Responsibilities:
- Elevate and simplify human work by surfacing the right content at the right time for our clients and their customers.
- Drive all aspects of content development from planning through release.
- Research, write, and maintain high-quality content that supports users' information needs, using a mixture of help topics, release notes, field help, instructional videos, in-product messages, and other supporting content.
- Organize and structure information effectively, employing industry best practices for information architecture, searchability, and contextual access.
- Continuously improve content to help customers achieve their business goals, attain product mastery, and self-service their information needs.
- Participate in research and development cycles, gaining insight into audience needs and providing valuable input on product design, experience, and usability.
- Get hands-on in development sandboxes to understand and validate product setup and usage.
- Review or create user interface text, such as field and menu labels, in collaboration with product managers and user experience designers.
- Ensure consistency, clarity, and accuracy across all content by adhering to style guides, voice and tone guidelines, and established writing standards.
- Work with and learn from a variety of colleagues, including Product Managers, Engineers, UX Designers, Instructional Designers, and Support.
Requirements:
- You bring at least 6 years of experience in technical writing/crafting customer-facing material for a complex software product including online content and UI text.
- You thrive in cross-functional teamwork, favoring collective insight over working in isolation.
- You are known for your technical competence and are comfortable creating, modifying, storing, and publishing content using a variety of methods and tools. You might even have a technical trick or two to teach us!
- You'll be prepared to share a portfolio of prior technical and UX writing.
- Proven ability to write clear, detailed instructions and examples through hands-on product usage and collaboration with the product team.
- Possess a track record of writing and editing content adeptly within tight timeframes, ready to adapt to the pace of quarterly releases.
- Experienced in architecting content with a strategic lens, including topic-based structures, re-use strategies, localization, accessibility and meticulous audience and task analyses.
- Experienced in creating content plans, including audience and task analysis. Proficiency in using Madcap Flare or other online authoring tools.
- Some accounting knowledge, preferable accounts payable, accounts receivable, and other subledgers.
We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work-from-anywhere company wherein most of our staff globally work remotely! What matters to us is not “where” you work, but “what” you deliver! OSF Digital places a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all.
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
This role has been categorized as a Hybrid position in Vancouver. The pay rate for this role is CAD $40-45 per hour. This rate is specific to Vancouver and may not be applicable to other locations. Actual amounts will vary depending on overall profile, experience, and location.
