Technical Writer

At project44, we believe in better.

We challenge the status quo because we know a better supply chain isn't just possible—it's essential. Better for our customers. Better for their business. Better for the world.

With our Decision Intelligence Platform, Movement, we're redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.

If you're driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.

Responsibilities

• Stay aligned with releases and updates to write product and technical documentation for users, developers, and internal teams.
• Manage and maintain updates and revisions to documentation aligned with product releases and updates.
• Collaborate with subject matter experts and key stakeholders to understand the self-service knowledge and documentation needs of our customers.
• Measure and evaluate content effectiveness to optimize the customer education experience
• Conduct audits to ensure our Knowledge Base and help videos are accurate and up-to-date.
• Collaborate with Marketing around releases to ensure messaging and content is aligned to feature delivery.
• Involved with the administration of our related technology stack

Qualifications

• Strong experience in technical, content and/or instructional writing
• 1-2+ years of building product feature content for SaaS companies
• Proven track record of designing and executing successful content programs
• Examples of how you've developed programs that influence change in customer behavior
• Provide samples of technical documentation including KB articles and whitepapers
• Able to write in explanatory and procedural styles for multiple audiences
• Prior experience writing about public APIs and SDKs is highly desired
• Self-starter who takes initiative and thrives in a fast-paced changing environment
• Knowledge of the Logistics space is a plus

Diversity & Inclusion

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We're focused on creating a company where all team members can bring their authentic selves to work every day.

We're building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we'd love to review your application!

For any accommodation needed during the hiring process, please email recruiting@project44.com. Even if you don't meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.