Senior UX Writer

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals, and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.

Job Summary:

Our team is a dedicated group of 20 product designers, UX researchers, and UX writers working together to build the most rewarding place to shop. With a strong focus on collaboration, insights, and design excellence, our team strives to create a rewarding, seamless, and engaging experience for all our members. Learn more about our team on our Read.cv page! https://read.cv/teams/rakutenrewards.

We're seeking a Senior UX Writer/Content Designer to join our design team and create exceptional member experiences. The ideal candidate can develop and communicate a strong point of view on copy, informed by research, design systems, and writing guidelines. We are looking for someone who has experience solving complex problems, crafting intuitive solutions that meet business goals and member needs. Working with a Lead UX Writer, you'll define and explore innovative ways to enhance the shopping experience. Collaborating with Designers, Researchers, Product Managers, and others, you'll develop clear and engaging content for account pages, the Rakuten browser extension, purchase flows, and the Help Center. If you're curious, driven, and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

• Craft Engaging Content: Develop and implement clear, concise, and engaging content informed by writing guidelines that supports and shapes the evolution of Rakuten's Cash Back offerings. Ensure consistency with, and contribute to, our brand voice and product messaging documentation.
• Ownership of Content Strategy: Take full responsibility for all aspects of the content creation process, including user research, content strategy, writing, and editing.
• Collaborate with Cross-Functional Teams: Work effectively with Designers, Product Managers, and Engineering to arrive at the best solutions.
• Participate in Design and Squad Rituals: Regularly participate in review sessions, solicit feedback, and provide feedback to the team.
• Leverage User Research: Support and utilize user research to inform your work and advocate research findings to stakeholders through synthesis and readouts.
• Be Self-Directed and Deadline-Oriented: Be self-directed, manage your time effectively, and meet deadlines consistently.

Qualifications:

• Strong portfolio showcasing your ability to create engaging and user-centered content.
• Excellent writing, editing, and communication skills.
• Proficiency with Figma.
• Experience with user research and usability testing.
• Spirit of proactive collaboration with stakeholders, including product, marketing, and digital strategy.
• Ability to build strong cross-functional partnerships and collaborate across disciplines to drive change into products.
• Deep understanding of content strategy and information architecture.
• A self-starter and able to manage and work on multiple projects concurrently

Minimum Requirements:

• Bachelor's degree in User Experience (UX) design or related degree
• 3 - 5 years proven experience as a Senior UX Writer or a similar role.

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, Always Advance - Only be satisfied with complete success - Kaizen
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $99,306.00 - $171,612.00 annually