Senior Content Designer

Royal Greenwich is a vibrant borough, with a rich history and diverse community. We're proud of the work we do to serve our residents. We have a vision of a happier, healthier and more connected borough. To achieve this, we're investing heavily in our digital services. We published our first ever digital strategy in 2020 and are currently updating it to shape what we're working on for the next four years and beyond. It's an exciting time to join us. We're searching for people-focused digital experts to join our team. We're focused on improving services for our residents and making our borough truly digital. There's plenty of opportunity for you to have your say and help shape our work. Read our blog to find out about us and what we're working on.

The role

As part of our Product team in Digital, Operations and Access, you'll be part of a multidisciplinary team working on designing new products and improving existing ones. You'll work closely with other council teams to improve information about their services, listening to their needs and balancing them with business and technical constraints. You'll speak up for our users, whether they are residents or staff, and use data and research to make sure our products and services meet their needs. You'll report to our content design lead and play an active role in developing our content design community of practice.

What You'll Do

• Take a lead role in developing a content team and community at the Royal Borough of Greenwich; hiring, setting standards and role modelling multidisciplinary working
• Create and iterate content for our most vulnerable residents to meet policy intent, taking content from discovery to production
• Work with senior leaders across the council to help them understand content design and how transforming how they communicate with their customers could improve service delivery
• Take responsibility for the career development of your line reports, arranging learning and development opportunities as needed as well as setting clear objectives, coaching, mentoring and managing performance
• Use analytics data, user feedback and user research to identify the needs of users, map user journeys and inform content strategy
• Review and provide direction on the work of other content designers and experts from other disciplines
• Create content strategy with the services you pair with, helping them make their user communication clearer and more outcome-driven, enabling the service to transform
• Take a lead role in building a content style guide for the council which reflects cross-government content design standards, ensuring we speak to our users in consistent and accessible ways regardless of channel or service used
• Coach and mentor more junior members of the team

Who we're looking for

For this role, you'll need to be an established content designer and have experience working on multidisciplinary agile projects. You'll also have experience managing complex stakeholder relationships. We are looking for someone who share our values and principles:

• naturally curious – you keep on top of your own learning and development and are up to date with the latest techniques and trends in your field
• an advocate for user-centered practices, embedded within agile delivery
• able to explain complex technical concepts in plain language
• committed to improving residents' lives and opportunities
• demonstrating respect and fairness
• taking ownership
• doing things better
• working together across the council

These values are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing.

What We Offer

• 28 days' annual leave
• Flexible and partly remote working arrangements
• Mental health support, including an external counselling service
• Pension scheme
• Long service awards
• Learning and development opportunities, including apprenticeships
• Staff networks for mental health, LGBTQ+ support, racial equality and more
• Vouchers for free eye tests
• Annual season ticket loans
• Childcare voucher scheme
• Reduced-rate gym membership
• Cycle to work scheme
• Greenwich One Card which entitles you to discounts at local businesses

Apply for this role

To Apply For This Role, You Must

• upload your CV
• complete the statement of suitability

A good statement of suitability will help us know why you're right for this role. Use it to talk about work that you're proud of, your values and your expectations of your next career move

To apply, select the “Apply for this job” button

Hiring process

Step 1 – Upload your CV and statement

Step 2 – If we invite you to an interview, we will:

• check if you need us to make any adjustments for your interview
• send you the interview questions in advance
• ask you to prepare a 5 to 10 minute case study or task. You do not need to present anything with slides or other visual examples, but you can if this will help you.

Step 3 – Attend the panel interview. This will usually be a 1 hour video call with up to 3 people like the hiring manager and other team members you would work with.

In the first 10 minutes of the interview, you'll talk through the example you prepared and how it shows your skills. We'll then ask you questions about it for 10 minutes.

Next, we'll ask you about how you meet the essential criteria in the job description. We'll ask questions like “tell us a situation when...” and would like you to give examples in your answers.

At the end you'll have time to ask us anything to check if this is the right opportunity for you.

Talk to us or ask any questions

If you have any questions about the role, you can contact Alysia-Marie Annett by emailing alysia-marie.annett@royalgreenwich.gov.uk

If you'd like help to view or access this role, email recruitment@royalgreenwich.gov.uk

Diversity, inclusion and belonging

We will hire people that are best for this role, this includes people from any background. We are passionate about building a workplace that creates a sense of belonging for everyone, irrespective of our visible or invisible differences. We celebrate each other's different abilities, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, and religion. We positively encourage applications from under-represented communities. As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview.

Advert Close: All vacancies close at midnight unless otherwise stated.

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/registration.