Job description
The Company: At Swatch, we thrive on surprise. Whether it’s with our collections, action sports or artistic collaborations, we don’t stay inside the box. We’re here to shake things up with our striking designs, which always reflect the zeitgeist but never fail to catch the eye. That’s what we do best, and that’s what we’ve done since 1983.
Our team is a collective of passionate people, headquartered in Switzerland and present worldwide. We are visionaries and revolutionaries – unwaveringly true to ourselves and unafraid to do things differently. Together, we are here to make the world a little more colorful and exciting by embracing newness and boldness. You might even say that we’re more than just a watch company.
Are you one of us? Join our team.
In order to reinforce the Learning & Development team at its Headquarters in Biel/Bienne, Switzerland, SWATCH is currently searching for a
LEARNING CONTENT DESIGNER 100%
Job Description
- Design and develop product learning content that simplifies movements, complications, materials, and craftsmanship for diverse retail audiences
- Create storytelling-driven learning modules that bring brand heritage, craftsmanship, and collection narratives to life
- Develop customer excellence training programs focused on luxury behaviors, emotional intelligence, and elevated client interactions
- Build coaching tools and learning resources to support store managers and trainers in reinforcing learning on the shop floor
- Produce blended learning journeys combining digital, virtual, and in-person formats for global deployment
- Collaborate with Product, Marketing, and Retail teams to ensure content accuracy, brand alignment, and operational relevance
- Leverage learning analytics to measure impact, optimize content, and enhance learner engagement across markets
Profile
- Bachelor’s degree or equivalent experience
- 3 to 5 years minimum experience in learning design, retail training, or brand education (luxury, fashion or watches preferred)
- Proficiency in Microsoft Office Suite, Adobe Suite & LMS Platform
Professional Requirements
- Strong skills in instructional design, storytelling, and content creation
- Ability to simplify complex technical topics and craft engaging narratives
- A passion for craftsmanship, retail excellence, and elevating the client experience
- Strong organizational skills and attention to detail
Languages
- Excellent communication skills in English; additional languages are a plus
Job Location: Rue Nicolas-G-Hayek / Nicolas-G-Hayek-Strasse, 2502 Biel/Bienne, Switzerland (Bern)
Company Address: Swatch Ltd Nicolas G. Hayek Strasse 1 CH-2502 Biel Switzerland
