Technical Writer

Role and responsibilities

As a technical writer on our Technical Publication team, need to follow our style guides to create clear and concise information to help our customers. You will collaborate with fellow writers and internal business partners (such as GPS managers) to develop strategy and content. You will participate in content management efforts, process development, and quality governance in support of team success, while working independently on multiple projects. With new programs, products, and strategies being developed and launched all the time, the opportunities for imaginative and innovative thinking and content strategy are endless. This position will be located in Bangalore.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Independently working on Technical Writing projects: ensure the projects are completed on time, objectives are defined, necessary planning activities (e.g., plan authoring, review, estimation of deliverables, milestones, validating and testing, reliability, and risk mitigation of documents). Ensure project results meet requirements and also ensure technical accuracy, quality, reliability, and schedule.
• Serve as a subject matter expert for internal teams and business partners regarding editorial and quality control standards. Collaborate with the manager and others within the organization to plan required quality checks to ensure materials are up‐to‐date and revised as scheduled. Validate and manage processes to ensure material complies with standards and approval.
• Performs technical publications production duties using agile/ waterfall methodology: page composition and layout, illustration, and technical writing and editing. Develops clear written materials to support product development activities. Work cross‐functionally with SMEs to collect product information and specifications. Collects and organizes technical information and product images, and coordinates layout for publication. Adheres to established terminology, style and editorial quality standards.
• Work collaboratively and effectively with others to promote innovative approaches and enhance productivity related to quality material development.
• Report on document quality metrics/targets and collaborate with managers to analyze operational effectiveness to meet quality standards.

Qualifications and education requirements

• Bachelor's Degree and certification in Technical writing, master’s Degree (preferred), and 2-5 years working in a technical writing role with responsibility for end‐to‐end development of documentation for a technical audience.
• Must be able to prioritize and complete multiple tasks and follow through with team members to achieve group and individual goals.
• Highly organized and detail-oriented. Ability to build and maintain positive and productive inter‐departmental working relationships. Ability to influence team members and stakeholders on change management.
• Understanding of DITA/XML
• Have an understanding of technical certification methods for global audiences.
• Must be flexible and possess outstanding decision‐making skills.
• Excellent verbal, written, and interpersonal communication skills; ability to work cross-functionally, maintain, and regularly update multiple project schedules.
• Must be a quick learner, self‐starter, and have the ability to work with minimal supervision in a fast‐paced, high-tech environment.

Tool knowledge

• DITA/XML
• Adobe FrameMaker
• Arbotext Editor
• Snagit
• MS Word
• MS PowerPoint