Technical Writer

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

Overview

We are seeking a skilled and detail-oriented Technical Writer to join our offshore team in Hyderabad. As a Technical Writer at TRC Companies, you will play a crucial role in supporting the launch and implementation of a new custom software product used by the TRC Advanced Energy Team to support utility clients. Collaborating closely with offshore development teams, onshore product management, and operations teams you will use your technical and business knowledge of customer software, utility processes, and energy efficiency to author engaging and effective training materials for internal and external users. This role requires a strong understanding of technical concepts, excellent communication skills, and the ability to translate complex technical information into clear, concise, and user-friendly documentation.

The ideal candidate will have a background in the utility industry, demonstrate the ability to translate technical concepts into clear, accessible language, can work collaboratively in a team environment, and possess knowledge of agile methodologies, specifically Scrum. This role requires excellent communication skills and the ability to work effectively with both offshore and onshore teams

Responsibilities

• Design, organize, and author new product training materials and technical support content for a new custom proprietary software product used by the TRC Advanced Energy Team to support utility clients. The individual will be responsible for creating high-quality technical documentation for a custom software product built on the AWS cloud platform.
• Technical writers plan, create, and maintain educational content as an integral part of both internal and external user experience. The content is often in the form of tutorials or user guides but may also be videos or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that is useful to their audience.
• Gather and analyze technical and product information from product demonstrations, interviews, emails, meetings, or phone calls to document new or changing product functionality.
• Collaborate with offshore development teams to gather technical information and understand the functionality of the custom software product.
• Conduct detailed analysis of business processes and workflows to determine the best ways to train new users to learn the platform.
• Work closely with onshore product management and operations teams to ensure documentation aligns with business requirements and user needs.
• Create, edit, and maintain key technical documentation, including user manuals and troubleshooting guides. Will also track, organize, and store other documentation including API documentation, and release notes.
• Ensure all documentation adheres to company standards, is accurate, and is updated regularly to reflect changes in the software product.
• Develop and maintain templates and style guides to ensure consistency across all documentation.
• Conduct interviews with subject matter experts (SMEs) to gather insights and clarify technical details.
• Review and test the software product to gain firsthand knowledge and ensure documentation accuracy.
• Stay up-to-date with technologies and best practices to enhance the quality of documentation.
• Working with the Product Team, continuously assess the needs and challenges of the business end-users and use this information to improve and refine training materials and customer support materials.
• Implement and manage documentation workflows within an agile framework, ensuring timely updates and continuous delivery in sync with product delivery.
• Maintain a library of training and other documentation created, cataloging it for internal and/or external use.
• Monitor and evaluate the performance of the product training materials, soliciting feedback from teams and individual users to provide insights and recommendations for continuous improvement.
• Understand, support, and apply effective documentation development and maintenance practices, including the use and continuous improvement of stated processes, procedures, templates, and standards.
• Maintain strong and regular relationship with product management and support team to gather product and training feedback to incorporate into a continuous improvement process.

Qualifications

• Bachelor's degree in Business Administration, Technical Writing, Information Technology / Systems, Computer Science, or a relevant field
• Proven experience as a Technical Writer (6 – 10 years), preferably in the software development or cloud computing domain.
• Strong technical background enabling you to provide clear and credible explanations of technical concepts and approaches to software end users.
• Must have experience with Agile and Scrum, and tools such as Jira, Confluence, Miro, and SharePoint.
• Strong expertise with Microsoft Word, and highly proficient with the rest of the Microsoft Suite, including Excel and PowerPoint.
• English language: Thorough knowledge of the English language as used in the United States, including grammar, spelling, and common usage. A solid understanding of how websites, web applications, APIs, databases, and the cloud function at a high level.
• Familiarity with version control systems (e.g., Git) and agile development methodologies.
• Strong interpersonal skills, with the ability to lead and foster collaboration and communication across diverse teams both onshore and offshore.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with stakeholders and articulate both product vision and granular product details.
• Effective planning and time management skills with a track record of following through on commitments and ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications

Preferred qualifications are not required for an applicant to be considered a candidate for the position.

• Master’s degree in Business Administration, Information Technology / Systems, Computer Science, or a relevant field.
• Experience documenting APIs, SDKs, and cloud-based software products.
• Familiarity with diagramming tools such as Microsoft Visio, Draw.io, etc. for creating system architecture diagrams.
• Certification in relevant industry-specific technologies and/or Software Technical Writing.
• Working knowledge of AI technologies, including automated data processing, machine learning, natural language processing, and computer vision.

EEO Statement

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC’s career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.