Technical Writer

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at www.ust.com.

The Opportunity

Looking for technically skilled Technical Writer

What you need:

Technical Writer

Role and Responsibilities

As a technical writer on our Technical Publication team, need to follow our style guides to create clear and concise information to help our customers. You will collaborate with fellow writers and internal business partners (such as GPS managers) to develop strategy and content. You will participate in content management efforts, process development, and quality governance in support of team success, while working independently on multiple projects. With new programs, products, and strategies being developed and launched all the time, the opportunities for imaginative and innovative thinking and content strategy are endless. This position will be in Bangalore.

• Independently working on Technical Writing projects: ensure the projects are completed on time, objectives are defined, necessary planning activities (e.g., plan authoring, review, estimation of deliverables, milestones, validating and testing, reliability, and risk mitigation of documents). Ensure project results meet requirements and also ensure technical accuracy, quality, reliability, and schedule.
• Serve as a subject matter expert for internal teams and business partners regarding editorial and quality control standards.
• Collaborate with the manager and others within the organization to plan required quality checks to ensure materials are up‐to‐date and revised as scheduled.
• Validate and manage processes to ensure material complies with standards and approval.
• Performs technical publications production duties using agile/ waterfall methodology: page composition and layout, illustration, and technical writing and editing.
• Develops clear written materials to support product development activities.
• Work cross‐functionally with SMEs to collect product information and specifications.
• Collects and organizes technical information and product images, and coordinates layout for publication.
• Adheres to established terminology, style and editorial quality standards.
• Work collaboratively and effectively with others to promote innovative approaches and enhance productivity related to quality material development.
• Report on document quality metrics/targets and collaborate with managers to analyze operational effectiveness to meet quality standards.
• Requires working closely with US based teams during US working hours.
• May need to work in second shift (1-10 PM or 2-11 PM) based on business requirement.

Qualifications and Education Requirements

Bachelor's Degree and certification in Technical writing, master’s Degree (preferred), and 3-5 years working in a technical writing role with responsibility for end‐to‐end development of documentation for a technical audience. Must be able to prioritize and complete multiple tasks and follow through with team members to achieve group and individual goals. Highly organized and detail-oriented. Ability to build and maintain positive and productive inter‐departmental working relationships. Ability to influence team members and stakeholders on change management. Basic understanding of DITA/XML Have an understanding of technical certification methods for global audiences. Must be flexible and possess outstanding decision‐making skills. Excellent verbal, written, and interpersonal communication skills; ability to work cross-functionally, maintain, and regularly update multiple project schedules. Must be a quick learner, self‐starter, and have the ability to work with minimal supervision in a fast‐paced, high-tech environment.

Tool Knowledge

MS Word DITA/XML Adobe FrameMaker ArbotText Editor SnagIT MS PowerPoint

Shift time

General shift

What We Believe

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. To support and promote the values of UST. Comply with all Company policies and procedures

Skills

• engineering design
• technical writing
• dita/xml
• adobe framemaker
• ...