Associate Technical Writer

Looking for a smart tech-savvy technical writer, who has a passion for writing and zeal to learn about new technologies. The person will be responsible for producing high-quality documentation appropriate to targeted audience. It’s a dynamic work environment, every day is a new challenge and new learning experience.

Key Roles and Responsibilities:

• Primary responsibilities will be to research, develop, and build content for a technical audience, including Online/Offline User Guides, manuals, hands-on product training guides, troubleshooting and FAQ documents.
• Work closely with Engineering teams to create and maintain documents for product throughout their life-cycle.
• Engage in continuous process improvements in content streamlining, information architecture with other team members and SMEs.
• Knowledge of developing highly professional and unique content.
• Plan the format, arrange the layout of publications, design the documentation UI and edit work for conformance to publication standards and specifications.
• Proofreading/Editing contents developed by other Teams

Skills and Experience

• Bachelor’s degree in Engineering, Technology, Science, or a related discipline
• 1 - 3 years of experience in Technical Writing, preferably in SaaS-based product organizations or networking/security domains.
• Basic to intermediate knowledge of HTML, CSS, and JavaScript for handling web-based documentation, UI content, and developer-oriented documentation.
• Strong understanding of SDLC, Agile methodologies, release cycles, and product documentation workflows.
• Hands-on experience in creating user guides, administration manuals, release notes, API documentation, online help, and knowledge base content.
• Ability to understand complex technical concepts and translate them into clear, user-friendly documentation.
• Exposure to documentation authoring tools, version control systems (Git), and collaboration platforms.
• Strong attention to detail with the ability to maintain documentation quality, consistency, and accuracy under tight timelines.
• Ability to manage multiple deliverables simultaneously while adhering to project deadlines and production targets.
• Excellent communication and collaboration skills to work effectively with SMEs, Engineering, QA, Product Management, and Support teams.
• Proactive mindset with willingness to learn new technologies, products, and processes in a fast-paced environment.
• Certification in Technical Writing, Web Technologies, or related courses will be an added advantage.
• Strong ownership, accountability, and team-oriented work ethic aligned with collaborative product development culture