AI Content Strategist

A Fortune 500 investment firm is seeking an AI Content Strategist to support the evolution of AI-driven chatbot and knowledge content experiences for B2B clients. This role will focus on creating, optimizing, and governing conversational and knowledge-based content that powers AI-assisted experiences across multiple business areas.

The ideal candidate will bring a strong background in content strategy, digital content management, and conversational experiences, with exposure to AI-enabled tools and chatbot platforms. This role is less focused on building AI systems from scratch and more focused on ensuring content is structured, governed, and optimized for AI-driven interactions and defined business intents.

Key Responsibilities

• Content Strategy & Creation
  • Create, update, and maintain content for AI-driven assistant and chatbot experiences
  • Develop deterministic responses aligned to defined business intents and user journeys
  • Structure and organize content for AI and chatbot consumption
  • Apply metadata and tagging standards to in-scope content
  • Ensure content aligns with brand voice, tone, compliance, and client experience goals
• Conversational AI & Chatbot Content
  • Design and refine conversational flows, response structures, and fallback messaging
  • Support chatbot and AI assistant content optimization efforts
  • Collaborate with business and technology teams to improve AI-generated responses and user experiences
  • Assist with monitoring chatbot performance and identifying content improvement opportunities
  • Execute content updates based on performance insights and user feedback
• Content Governance & Quality
  • Manage content review and governance workflows
  • Coordinate approvals with subject matter experts, compliance, and legal teams
  • Ensure published content remains accurate, current, and properly maintained
  • Support governance standards and documentation for AI-enabled content experiences
  • Publish and maintain content within enterprise content management or knowledge systems
• Cross-Functional Collaboration
  • Partner with business stakeholders, product teams, marketing, content owners, and AI teams to gather requirements and prioritize content initiatives
  • Support workshops, working sessions, and content reviews with stakeholders
  • Help translate business needs into conversational and knowledge-based content strategies
  • Document processes, standards, and best practices

Required Qualifications

• Experience in content strategy, digital content management, conversational design, or chatbot content development
• Background in financial services, B2B environments, or regulated industries
• Experience managing content governance and approval processes
• Strong writing, editing, and organizational skills
• Experience collaborating across business, marketing, compliance, legal, and technology teams
• Ability to analyze feedback and make iterative content improvements

Preferred Qualifications

• Experience creating and maintaining structured content for digital or AI-enabled experiences
• Familiarity with chatbot platforms, conversational AI tools, or AI-assisted content workflows
• Experience supporting chatbot or virtual assistant initiatives
• Experience with AI-enabled content tools or prompt-writing concepts
• Experience with platforms such as eGain, Kore.ai, Knowbly/Knowl, or similar Knowledge Management platforms… more

Featured benefits

Medical insurance, Vision insurance, Dental insurance, 401(k)

Requirements added by the job poster