UX Content Writer

We are seeing a hockey stick growth of our low cost bulk storage solution called Amazon Warehousing and Distribution (AWD). As the resident write/editor, you will be responsible for writing/editing all the copy and text that is seller facing. This includes UI text, Help content, Marketing copy and others. You will collaborate with product team and marketing team to write and develop all copy and content.

We are hiring an experienced Content Writer to write all seller facing copy for AWD to help alleviate the seller experience when engaging with AWD related experiences. In this position, you will understand seller pain points and engage internal subject matter experts to take content from initial idea through to final deliverable. You will ensure content is high quality and effective when localized to applicable regions.

The successful candidate is prolific with written deliverables and can effectively prioritize competing projects, making trade-offs between depth and completeness as needed. You have experience working with clients or internal partners to move projects forward and remove roadblocks while maintaining a high level of professional communication. You are a critical thinker who steps into your audience’s shoes to make content engaging and easy to follow. You have an iterative mindset and bring new ideas to the table to improve content quality and internal workflows.

Key job responsibilities

• Write Help content, UX Tooltips, web/email/social copy
• Develop educational video scripts, eLearnings, and articles ranging from 750 to 3,000 words
• Research seller pain points using qualitative data (seller anecdotes, video comments, internal UX studies) and quantitative data (existing content impression, engagement, and satisfaction data) to inform content design
• Manage multiple content projects at once, taking projects from research through to final deliverable
• Coordinate deliverables such as source material and script feedback from internal subject matter experts, stakeholders, and colleagues
• Devise content strategy for new learning pathways and topics based on research, content gaps, and existing content performance
• Proactively anticipate seller needs, investigate underlying issues, and create short and long-term education solutions
• Strong commitment towards goals and outcomes to ensure completion within established time frames
• Propose content experiments and internal workflow improvements to improve efficiency and quality
• Peer review deliverables from other members of the team

Basic Qualifications

• 3+ years of user experience designer, interaction designer, information architect, or similar design-related role experience
• Bachelor's degree
• Have an available online portfolio

Preferred Qualifications

• Experience working in a collaborative team and working directly with developers for implementation of designs

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company: Amazon.com Services LLC

Job ID: A2931636