Job description
Join our P&C division as a Technical Writer! Develop, organise, and improve technical documentation to support People Systems teams and enhance quality.
The role
As a Technical Writer working in the People & Culture division you will develop, edit, organise, maintain, and oversee internal technical documentation. This documentation supports the People Systems teams in managing and supporting their applications.
You will need to work closely with SMEs, business analysts and end-to-end teams to improve the technical documentation quality, and relevance. Additionally, you will consolidate existing documentation, produce fresh content, and ensure quality standards are adhered to moving forward.
Fixed-term, full-time role (12 months)
Positions Accountabilities
- Organisation and consolidation of existing documentation across into a new hierarchy and structure
- Develop internal documentation templates, including guides, application technical sheets, handover documents, operation and maintenance runbooks, etc
- Review and edit processes, policies, procedures, and business and product documentation, as required
- Ensure controlled/non-controlled documentation follows the correct process for review, sign-off, and publishing
- Create new documentation as required for technical solutions and applications
- Update existing documentation to simplify and consolidate existing content
- Guide others on best practices for content authoring
- Collaborate with SMEs and key stakeholders to gather information for documentation as required
- Work with SMEs to improve documentation generation and processes
- Write technically accurate and grammatically correct content
What Experience You'll Bring
- Proven experience working as a technical writer or experience in a related discipline, coupled with relevant training and/or certification
- Able to understand and organize large amounts of information that is technically complex and originates from a variety of sources
- Must be able to interview software subject matter experts and understand development-related information and terminology
- Exceptional written and verbal communication skills with demonstrated ability to write in a clear and concise manner
- Demonstrated training skills
- Demonstrated ability to take written or verbal information and format it to company standards and templates
- Experience creating documents such as procedures, manuals, process flows and business procedures
- Ability to work independently on a variety of tasks and successfully manage your workload within tight deadlines
- Ability to quickly establish productive working relationships with stakeholders.
- User-centric thinker that can anticipate the user’s concerns and questions about the product
- Experience with Atlassian cloud products Confluence, Jira, also experience with Google Docs Content Management System application
Our Perks
Location - Toowong
Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
Conveniently based at Toowong Village Tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The Benefits Of Working At A&G
- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- Work flexibility - with options to work from home two days per week.
- Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- Grow with us - we’ve got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About Us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
