Job description
Please apply using the following link https://wkf.ms/4pvI3cW
Technical Writer
Full-time · Remote
We're looking for a Technical Writer to own a balanced mix of customer-facing product documentation, release communications, and internal product documentation. You'll turn complex product capabilities into clear, accurate, usable content for both external customers and internal teams.
What you'll do
- Own end-to-end drafting, editing, and maintenance of customer-facing help content and feature documentation across all product areas
- Own our API documentation for our AI Agents and Agentic Assist products to support technical customers and partners
- Write and maintain release notes and product update content that clearly explains launches, enhancements, beta releases, and limitations
- Create and refine internal product documentation templates that help teams capture feature context, rollout details, enablement needs, testing notes, support paths, and known limitations
- Translate technical product behavior into documentation that's easy for customers to understand and use
- Partner with Product, Engineering, Support, and go-to-market stakeholders to gather source material and keep documentation aligned with the latest product behavior and release timing
- Improve documentation quality, consistency, and completeness across internal and external surfaces
What success looks like
- Documentation is accurate, well-structured, and shipped alongside product changes
- Internal teams can quickly understand new features, demo considerations, limitations, and escalation paths from a consistent documentation framework
- Customer-facing articles make complex workflows easier to configure and use for admins, managers, and agents
What we're looking for
- 3+ years of technical writing (API documentation), product documentation, or content design experience in B2B SaaS
- Experience writing both customer-facing documentation and internal enablement or product documentation
- Ability to learn complex workflows quickly and turn them into crisp, user-friendly content
- Strong interviewing and synthesis skills for working with product managers, engineers, and other subject matter experts
- Excellent judgment on information architecture, clarity, tone, and documentation hygiene
- Comfort working in fast-moving product environments with frequent launches and iterative changes
Nice to have
- Experience with support knowledge bases, release notes, or help-center platforms
- Experience documenting admin workflows, configuration-heavy features, analytics products, or voice/chat platforms
- Familiarity with Git-based documentation workflows and structured content templates
Please apply using the following link https://wkf.ms/4pvI3cW… more
