Content Designer/Instructional Designer

As a content designer / instructional designer on the Client Learning Design (CLD) team, you will design, develop, and deliver a variety of technical digital content and learning solutions that support external clients using the Wealthscape(SM) platform, including online help, standard operating procedures, conceptual information, eLearning, and job aids.

The CLD team is focused on new innovations and methodologies to close learner gaps by providing meaningful technical digital content and learning experiences for our clients. In this role, you will collaborate with fellow content designers, subject matter experts (SMEs), trainers, and other cross-functional business partners to build these high-quality experiences.

Expertise And Skills You Bring

• 3+ years of digital content design, learning/instructional design, or technical writing in a corporate setting
• Strong written and verbal communication skills
• Ability to learn quickly and simplify complex concepts for target users
• Effective time management, organization, and prioritization skills
• Ability to balance multiple projects and tasks simultaneously
• Ability to manage tasks, issues, and solutions
• Understanding of Agile and design thinking concepts a plus
• Experience with HTML a plus
• Experience in financial services and Wealthscape a plus
• Bachelor’s degree in English, Communications, or related field preferred

Value You Deliver

• Customer focused through content design creation and delivery
• Make content design decisions collaboratively following analysis, feedback, and input you have received
• Value and implement team and strategy standards, styles, and templates to write accurate, well-designed, and effective content
• Actively collaborate with other team members to ensure a consistent, unified approach to content solutions that reflect our team brand
• Effectively run projects and consistently meet deadlines while demonstrating accuracy, attention to detail, and ownership of projects from start to finish
• Participate in discussions outside of day-to-day writing and development, such as emerging learning theories/approaches, analytics, user experience, and other relevant areas
• Samples of content design, learning/instructional design, or technical writing work required
• Samples of previous content design or instructional design work

Certifications

Category: Training

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.