Senior Content Strategist

Position Type:
Full time

Type Of Hire:
Experienced (relevant combo of work and education)

Education Desired:
Bachelor's Degree

Travel Percentage:
5 - 10%

Job Description:

FIS is a leading fintech innovator, empowering consumers and businesses with cutting-edge financial technology solutions. We champion diversity and innovation to advance the way the world pays, banks, and invests. If you're ready to embark on a journey of learning, growth, and impactful contributions in the fintech realm, we want to hear from you.

The FIS Platform team operates as an incubated startup within FIS, with a mandate to create a world-class embedded finance platform. We have a fast-paced and fun group that believes strongly in customer-centricity and setting a high bar for everything we ship.

Job Description:

As a Senior Content Strategist at FIS, you'll lead content design efforts that shape the future of banking experiences for millions of consumers. This is a leadership position within our design group, focusing on establishing content strategy for new banking experiences, redesigning existing SaaS banking products, and developing content standards for the FIS design system. You'll help define our design culture, mentor other content strategists, and work hand in hand with product, engineering, and others to launch high-quality products to our clients and their customers.

What You Will Be Doing:

• Lead content strategy initiatives and establish content patterns across multiple projects simultaneously for developer, mobile, and SaaS products
• Develop and implement comprehensive content frameworks based on customer insights, working alongside design and research teams to define information hierarchy and content requirements
• Mentor junior content strategists and designers on content best practices, providing guidance on complex content challenges
• Establish robust content processes that incorporate feedback loops, quality standards, and governance models to ensure consistency across products
• Drive strategic decisions about content architecture, taxonomy, and voice and tone across the product portfolio
• Partner with design leadership and engineering throughout the product lifecycle, from initial planning phases to final designs to launch
• Lead the development and evolution of content resources such as style guides, glossaries, templates, and content components within our design system that can be applied across a broad suite of financial software products

What You Will Need:

• 5+ years of experience as a UX writer or content strategist for digital products (i.e. apps, software, websites, etc)
• Exceptional communication skills, with proven ability to translate complex financial concepts into simple, human readable instructions.
• Expert knowledge of information architecture best practices and ability to advise on optimal content structures.
• Deep understanding of design principles, user-centered design, and ability to advocate for content-first approaches.
• Experience leading content initiatives and collaborating with cross-functional teams to ship and iterate on customer-facing products.
• Demonstrated success in connecting business goals, research insights, and product goals to create effective content strategies and user experiences.
• Leadership experience in establishing content workflows, governance models, and review processes that improve quality while meeting tight deadlines.
• A comprehensive portfolio demonstrating content leadership, strategic thinking, and measurable impact across multiple projects.

Preferred Qualifications:

• Bachelor's degree in Design, Copywriting, English, or a related field.
• Experience in the tech or fintech sectors (e.g., banking, SaaS, mobile products)
• Experience building and scaling content teams or mentoring junior writers

What We Offer:

• Impactful Work - Shape the future of digital banking experiences.
• Growth Opportunities - Continued learning, development, and leadership opportunities.
• Competitive Benefits - Comprehensive health plans, 401(k), and more.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $142,370.00 - $239,190.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and supplement document available here

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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