Technical Content Designer

i2 Group, a Harris Computer company, are seeking a Technical Content Designer to research, produce and manage content enabling our end users to use i2 products easily and effectively. This permanent position will be performed on a remote basis with an ability to come in to the i2 office in Cambridge, UK as business needs require (approx. 2 days per month).

The ideal candidate will be someone who can bring an innovative approach to modernising the existing documentation content and platform. We are looking for someone who has drive and energy to transform product documentation into compelling content that drives the adoption of our software. This would suit a person who takes a solution-oriented approach and is willing learn about a complex product portfolio and has the desire to understand our users needs.

The role involves owning and producing all product related content aimed at end users. The end users range in technical skills from those doing simple tasks to software developers writing plug-in components, so adapting the content to fit the needs of the user is a key requirement. This person will need to work collaboratively with a range of internal stakeholders to understand the products and produce engaging content. We are looking for someone to transition the existing reference documentation to rich online content which incorporates text, images, animations and videos.

What you will do:

In performing this role, your core duties and responsibilities will include (but will not be limited to):

• Produce thoughtful, intuitive and compelling content solutions for a range of product use cases and interactions - from onboarding, in-app education to user guides
• Produce technical or product content for a range users with varied levels technical competency. Adapt style and content to the target audience
• Curate and organize documentation to improve structure, readability, and discoverability with a content management system
• Maintain SDK documentation
• Produce online (web) content for:
  • Release Notes for each product release – what’s new in this version
  • Technical Notes describing any issues and workarounds
  • API reference documentation – updates to the existing material
  • Task orientated ‘How To’ guides to use the product
  • Create short animations and videos to support the content
• Work with UX Designers and Developers to:
  • Get a deep understanding of the product
  • Integrate the content with the product (e.g. links to the online content, in app tour of features)

What we are looking for

• A graduate in a related technical field; or equivalent related professional experience in core skills such as technical content writing, UX writing, conversational design or storytelling
• Someone with a portfolio of work that demonstrates your skills as a Technical Content Designer based on the description in the ‘what you will do’ section above
• Experience of using and managing content management systems to deliver product guides and reference material
• Proficiency in designing content that meets the needs of users wherever they are in their product journey (from beginner to expert)
• Producing technical or product content for a range users with varying technical competency demonstrating the ability to adapt style and content to the target audience
• Proven ability to produce technical tutorial videos, animations and imagery and a solid understanding of the software used to do so
• Experience of introducing, and working with, a digital adoption platform.
• Someone who can bring an innovative approach to modernising the existing content
• A person who is able to learn complex software product portfolio set

Experiences that will make your application stand out:

• 1-3 years of experience as a Technical Content Designer, UX Writer or Product Documentation role
• A showcase of creative documentation skills, combining textual and visual content
• Working knowledge of i2 products or comparable intelligence analysis software
• Experience of content management systems. Bonus points for setting one up from scratch
• Managing multiple stakeholders
• Proficient in: Markdown, Doxygen, Github Pages

Please Note: If you have an online portfolio, or could direct us to examples of your work, then please include this information on your CV application by way of a URL etc.

This role may require occasional travel to conferences and customer visits.

About i2

Our intelligence analysis software tools help analysts and investigators transform data in real-time, enabling customers to detect, disrupt, and defeat sophisticated threats. We serve global customers carrying out critical missions in public safety, defense, fraud, and financial crimes. Learn more at: https://i2group.com

As a Harris Computer company, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.

Benefits

Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro/rata.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.