Job description
Location: Remote
About HIA: Hotel Investor Apps (HIA) is a leading and award-winning cloud-based ERP software provider revolutionizing back-office operations for the hospitality industry. Recognized for its innovative, integrated platform connecting accounting, operations, and business intelligence, HIA empowers hotel management and ownership groups to streamline processes, enhance efficiency, and drive profitability. Join a forward-thinking company dedicated to client success and technological advancement, where you'll contribute to cutting-edge solutions in a collaborative and growth-oriented environment, making a real impact on the future of hotel management.
Job Summary: HIA is seeking a talented and detail-oriented Technical Content Writer to create clear, concise, and engaging documentation for our hospitality products. As a Technical Content Writer, you will play a crucial role in empowering our users and internal teams with the information they need to effectively understand and utilize our offerings. You will translate complex technical concepts into user-friendly content, ensuring accuracy, consistency, and adherence to our brand voice.
Responsibilities:
- Research, write, and edit various types of technical content, including user manuals, API documentation, knowledge base articles, tutorials, release notes, FAQs, and internal documentation.
- Collaborate with subject matter experts (SMEs), including engineers, product managers, and support teams, to gather information and ensure technical accuracy.
- Understand the target audience and tailor content to their specific needs and technical understanding.
- Organize and structure information logically and effectively, utilizing appropriate formatting and visuals (e.g., screenshots, diagrams).
- Maintain and update existing documentation to reflect product changes and improvements.
- Adhere to style guides, branding guidelines, and content standards to ensure consistency across all documentation.
- Participate in the content development lifecycle, from planning and outlining to review and publishing.
- Explore and recommend new content formats and delivery methods to enhance user experience.
- Potentially contribute to the creation of video scripts, presentations, and other multimedia content.
- Manage and organize content repositories and documentation platforms.
Minimum Qualifications:
- Bachelor's degree in English, Technical Writing, Communications, Computer Science, Engineering, or a related field (or equivalent practical experience).
- 5+ years of experience in technical writing or a related role.
- Excellent writing, editing, and proofreading skills with a strong attention to detail.
- Ability to understand and explain complex technical concepts clearly and concisely.
- Experience working with documentation tools and platforms (e.g., Confluence, SharePoint, Markdown, static site generators).
- Familiarity with style guides (e.g., Microsoft Manual of Style, Google Developer Documentation Style Guide).
- Strong research and information gathering skills.
- Ability to work independently and manage multiple projects simultaneously.
- Excellent communication and collaboration skills.
Preferred Qualifications:
- Experience documenting software products, APIs, or hardware.
- Familiarity with content management systems (CMS).
- Experience creating visuals (e.g., screenshots, diagrams) using relevant tools.
- Knowledge of SEO principles and their application to technical content.
- Experience with localization and internationalization of content.
- Understanding of information architecture and user experience principles.
- Experience with video creation or scriptwriting.
Terms:
100% remote environment with flexible working hours. Your schedule should still be reasonably predictable and responsiveness in communications is a must. You should be able to provide at least 3 hours overlap with the EST time zone.
A stable internet connection and videoconferencing capability is required (with camera on).
