Tech Writer

We are looking for a Senior Tech Writer (Pre-Study Customer Documentation) for a global automotive company in Gothenburg. Start is in June 2026, 4-months limited contract to begin with, possibility of extension after that.

Purpose of the Pre-Study

The purpose of the pre-study is to develop a proposed framework and recommended operating model for customer documentation, which can be used both internally and in customer-facing communication. The study should also propose how documentation processes can be streamlined, automated, and potentially supported by AI.

Scope / Key Questions

The pre-study should include, at minimum:

• Mapping of Existing and Required DocumentationAn assessment of what documentation we currently provide — or should provide — to customers, including for example:
  • Product descriptions
  • User guides
  • Release notes
  • API specifications
  • Documentation within Console or other customer-facing interfaces
  • Other technical or operational documentation
• Current State and ResponsibilitiesDescription of the current setup, including:
  • Who updates which documentation
  • When and how frequently documentation is updated
  • Dependencies related to Product, Development, Support, Release Management, or other functions
• Recommendations for Future Ways of WorkingIncluding:
  • Proposed framework for customer documentation
  • Recommendations for adding, improving, or removing documentation content
  • Governance and ownership
  • Process for updates and quality assurance
  • Recommendations on how documentation should be presented clearly to customers (e.g. via Console)
  • Recommended update frequency
• Automation and AIIncluding:
  • Identification of parts of the documentation workflow that could be automated
  • Assessment of whether AI support could be used for activities such as content generation, updates, summarization, or quality assurance
  • Recommendations regarding possible implementation, tooling, or next steps

Expected Deliverables

We expect the pre-study delivery to include:

• Current state assessment
• Identified gaps and improvement areas
• Recommended framework for customer documentation
• Proposal for future processes and responsibilities
• Assessment of automation and AI opportunities
• Recommended roadmap and next steps

Desired Competence Profile

We believe the assignment requires a person or partner with experience in:

• Technical documentation / customer documentation
• Product or service documentation within software, SaaS, and APIs
• Information architecture or documentation governance
• Process mapping
• Preferably experience with automation and AI within documentation workflows

This role requires fluency in English.

This is a full-time consultant position in Gothenburg through Incluso. Start is in June 2026, 4 months limited contract to begin with. This role is 100% onsite in Gothenburg.

Please submit your CV and en execution plan as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson recruiter at Incluso.