As a cross functional writing lead who specializes in content design, you will shape unique experiences to help users complete tasks on employee facing products. This role involves participating or leading the end-to-end design process, defining user experience (UX) writing workflows, and independently working on large complex technical projects. You will also oversee multiple projects under tight deadlines and advocate for the user.
As the writing lead, your responsibilities will include creating human-centered content design solutions, developing user experience models, identifying opportunities for improvement, leading teams through the development lifecycle, building partnerships, championing the brand, and ensuring compliance with policies and regulations.
For this role, you should have a Bachelor's degree in English, Communications, Journalism or equivalent combination of education and experience. Extensive experience in user centered design processes, project management, and modern development standards is required. Strong skills in research, analysis, project management, and communication are also important, along with knowledge of web and mobile content best practices.
Desired qualifications include a Master's degree, education in Human Factors, UX Research, Psychology, and ADA certification.
This position is located in Vienna, VA; Pensacola, FL; Winchester, VA; San Diego, CA, and the work hours are Monday to Friday, 8:00AM to 4:30PM.
Navy Federal provides a meaningful career experience with a culture of engagement and appreciation for its teams. It offers competitive pay, generous benefits, and perks. The company has received recognition from various organizations as one of the best places to work.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimer: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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