Job description
Optomi, in partnership with a leading organization, is seeking a UX Content Strategist / Content Designer to join their team.
What the Right Candidate Will Enjoy:
- Collaborating with cross-functional product teams to shape customer-facing digital experiences.
- Influencing user journeys through content strategy, UX writing, and user research.
- Working closely with Product Managers, UX Designers, Researchers, and Developers in an Agile environment.
- Creating intuitive experiences across web and mobile platforms that directly impact customer engagement and usability.
What the Right Candidate Will Have:
- Experience with UX Content Strategy, UX Writing, and Content Design.
- Experience conducting or leveraging User Research to inform content decisions.
- Experience supporting Digital Product Development initiatives.
- Experience working within Agile/Scrum environments.
- Experience in SaaS, Telecommunications, Technology, E-Commerce, Consumer Digital Experiences, or related industries.
- Strong ability to create clear, concise, and user-centered content experiences.
Preferred Qualifications:
- Experience creating support journeys and post-purchase customer experiences.
- Experience working directly within product teams.
- Experience building customer-facing web and mobile experiences.
- Experience writing microcopy, navigation labels, onboarding content, and support content.
- Experience partnering directly with Product Managers, UX Designers, Researchers, and Developers.
Responsibilities:
- Develop and execute content strategies that support intuitive and effective user experiences.
- Create UX content including microcopy, navigation labels, onboarding experiences, support content, and transactional messaging.
- Collaborate with Product Managers, UX Designers, Researchers, and Engineers throughout the product development lifecycle.
- Leverage user research and customer insights to inform content decisions and improve usability.
- Ensure content consistency, clarity, accessibility, and alignment across digital touchpoints.
- Support the creation and optimization of customer journeys across web and mobile experiences.
- Participate in Agile ceremonies and contribute to iterative product development efforts.
