Content Designer

Payoneer's mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you'll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.

Content Designer

Location: Shanghai, China

What We're Looking For

We're hiring an experienced all round Content Writer to join our Chinese product team and help make complex global payment products easy – and maybe even delightful! - to use. This is a wide-ranging role, requiring a whole range of writing skills:

• UX writing – writing clear, user-friendly content that guides customers through their journey on the Payoneer platform
• Marketing text – working on local marketing materials to bring new domestic customers to Payoneer and drive retention for existing ones
• Localization writing – Payoneer is a global company and you'll also be invited in translating and localizing English content for the local Chinese, and Greater Chinese market.

What does the role entail?

• Creating Chinese content that follows our global voice and tone style guide who also speaking directly to the local market with all its cultural nuances and business requirements
• Working on touchpoints such as website, online platform, mobile app, marketing and operational emails, SMS, WeChat mini-programs, social platforms and more
• Working closely with Product Managers, Product Designers, Developers, Analysts, Product Marketing Managers – basically all stakeholders in the creation of a flow or feature
• Collaborating with marketing and product marketing teams, compliance, legal, and business departments
• Working closely with writers from marketing, product marketing, branding, and support. You don’t write in a vacuum, and you need to be able to see the user journey holistically, end-to-end. You’ll be a big part of making sure that journey is consistent and that it. Payoneer speaks in one voice on Chinese
• Helping develop, implement, and consolidate our tone and voice, style-guide, and methodology
• Conducting user research and usability studies to understand customer needs, pain points, and behaviors
• Staying up to date with competitor platforms and flows, industry trends, and emerging technologies in financial technology and design

What kind of characteristics are we looking for?

Well, Payoneers Are

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

Are you the right person for the role?

This Is What We're Looking For

You need to be able to jump from one writing style to another. Other people think it’s all just writing – but you know how different it all is.

We think that the ideal background is a professional content designer / UX writer with at least 2 years experience in a tech company – payments, banking, fintech a big advantage. But prove us wrong. Are you a copywriting guru who also does UX writing? Bring it on.

It doesn’t matter where you were born, but native-level Chinese and English are deal-breakers. Writing both Simplified and Traditional is even better.

You're a champion for common-sense, clarity, transparency, and user experience. But you're also able to collaborate with other teams and disciplines - this is essential. You know when to put your foot down, and you know when to let go. Being right is not always the most important thing.

You're a word geek. Hierarchy, information architecture, glossaries, documentation – these things make you feel warm and fuzzy.

You're familiar with the concept of user-centric design. We don't expect you to be an actual designer, but you do know that the right words need to be in the right place at the right time – and you know how to collaborate with UX/Product designers to make this happen. You know how to prioritize your workload. And you know how to prioritize a task – what needs to get done now, and what can wait for phase 2.

Proficiency in Figma is a must. Experience with Microsoft 365 and Azure an advantage.