Digital Content Strategist

We are looking for you to join Roche and our Services & Solutions Team in Budapest. Roche is a stable and innovative biotechnological company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents join our transforming Services & Solutions Team. We offer a flexible working framework (1 office day/week on average) and provide fully remote working conditions within Hungary.

About the Global Digital Hub:

The Global Digital Hub has newly been established within Roche Services & Solutions Center in Budapest. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design.

About the position:

As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub long term outcomes and strategy as well as excellent delivery of priorities related to content. You are responsible for supporting Roche disease area teams in translating their brand strategy into content. In addition, you work with relevant stakeholders to ensure the effective deployment of resources and tools to support and ensure that all content related activities are conducted efficiently, cost-effectively, and in accordance with the business needs. This position has a global scope.

Your day to day responsibilities are:

• Collaborate closely with disease area teams to understand their business strategy and ensure it is pulled through the full content supply chain in line with the Content Strategy process
• Guide the development of customer engagement goals, the clear articulation of the problem we are trying to solve, and customer-centric content planning and execution that would help solve it
• Work hand-in-hand with Global Omnichannel Strategy Leads, insights leads, data analytics experts and others to ensure content strategy fits into an end-to-end omnichannel plan that is connected to all the right resources
• Conduct an audit of existing content to identify needs and gaps, and identify opportunities to repurpose existing content via new channels and formats
• Act as a catalyst of cross-functional integration (e.g. commercial, medical, corporate comms, etc.) and global-affiliate co-creation in the development of content strategy and tactical plans
• Educate disease area teams on the value of content strategy and compelling customer-centric content with best-practice examples
• Support teams in developing a content performance KPIs and A/B tests to understand how content performs and help maintain a repository of content best practices and content preferences by customer type
• Contribute to an environment that supports creativity, curiosity, experimentation and customer-centricity
• Possible involvement in cross-functional initiatives, maintaining a global perspective even when supporting departmental efforts
• Make recommendations to improve service and responsiveness to business partners. Understanding the business partner’s preferences, identifying the unmet needs, suggesting new digital tactics and opportunities for the business partner to reach program goals
• Business Process Management: As a center of excellence, establish process governance principles and maintain proper documentation within the scope of responsibility

What can you bring to our team:

You are an upbeat, dynamic individuals who are highly involved and passionate about planning, creating and executing content strategies. As a Digital Content Strategist you are an accomplished expert, with a deep knowledge of digital content and demonstrated success executing content strategies and providing high quality enablement of customer engagement. You are a proactive, innovative problem-solver with a focus on sustainable and scalable solutions. You are passionate about personal growth and learning, constantly focusing on improvement of our customers’ experience. Furthermore, you have:

• Bsc/Msc degree
• 3–5 years of digital marketing experience and significant experience creating and editing content – creative agency experience a plus
• Experience working in life sciences or healthcare, or a life sciences/healthcare degree
• Acumen of how to develop digital content that resonates with different customer types within specific channels (e.g. email, paid media, congresses)
• Ability to quickly gain a working knowledge of a disease area, the competitive landscape, key messaging and the marketing challenges for a given brand/molecule
• Strong strategic collaboration skills: superior planning, process and influencing skills; experience developing and running workshops a plus
• Excellent interpersonal skills to implement the new Content Strategy process and facilitate alignment among cross-functional and global/local teams
• Passionate about customer-centric content and apply this mindset to everything you do
• Act from a whole-system, enterprise perspective and understand the big picture
• Strong communication skills in English (written and spoken) are essential. Outstanding customer service and interpersonal and presentation skills
• Detail oriented, well organized and efficient with time management
• Ability to work under pressure, manage complex issues & work independently
• Ability to work flexible hours to accommodate international team engagement

In exchange we provide you with:

Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.

Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate