Senior Technical Writer

Duration: 12+ Months

Location: PA-Philadelphia, Hybrid 3-4 days onsite, MUST be within 40 miles of 19103

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Senior Technical Writer, you will join Turnberry's Business Transformation practice. Turnberry's Business Transformation practice is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change and driving continuous improvement across transformation initiatives.

Responsibilities

• Write and maintain robust documentation that focuses on the OTT app onboarding, development, and deployment experience (e.g., feature explanations, developer guides, API references, business requirements)
• Define documentation strategy, establish writing guidelines, and formalize operational processes
• Act as a content subject matter expert that proactively gathers information from adjacent teams about upcoming platform features and improvements
• Incorporate feedback from external partners and internal stakeholders to continually improve documentation quality and scope
• Evangelize technical authorship and mentor junior team members on documentation best practices

Qualifications

• Bachelor's Degree in Journalism, Technical Communication, Engineering, or other related field (or equivalent work experience)
• 5+ years of experience writing public-facing documentation for business and technical audiences
• Writing samples that demonstrate relevant previous work

Preferred Qualifications

• Working knowledge of HTML, JavaScript, and Markdown
• Experience writing documentation for software developers such as API or SDK documentation
• Experience writing documentation for the OTT streaming or entertainment industries
• Experience defining and executing content strategy across multiple product areas

The salary range for this role is $80,000 to $120,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.