UX Writer II

We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it's how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

About Us

We are on a mission to make user research accessible to anyone, anywhere to learn about their customers. Working with businesses around the world we help teams experience their own services through the eyes of their customers. Our platform gives them the human insight they need to make design decisions which solve real problems, account for diverse needs and work as they are intended on any device.

If you want to join us on this mission, let's talk.

About The Team

We are a cross-disciplinary group made up of writers, designers and researchers. Our team works closely with engineers, data scientists, product managers and other specialties to design and build the platform our 3,400 customers rely on for human insight in their own design process.

We are a globally distributed team, although many of us live near to company offices and choose to work in-person if we want to - those locations include Vancouver, Edinburgh, Barcelona and Paris. Our office spaces have been designed to support the kind of activities like workshops or design critiques and these spaces are connected seamlessly to our colleagues around the world via Zoom rooms.

We're collaborative by nature, user-centered (obviously) and passionate about delivering a product that meets the needs of our customers and contributors.

Our culture is one of kindness and inclusivity and we encourage and support each other to be our true selves at work believing that we produce our best work in this way.

The Opportunity

Help us improve product usability and adoption through consistent, conversational UX writing! As a UX Writer at UserTesting, you'll design with words as part of a collaborative team of Designers, Product Managers, Marketers and Engineers.

This role is based in Edinburgh or Barcelona, but we're open to consider profiles that work remotely from anywhere in the UK or Spain.

What You Will Be Doing

• Use writing and editing skills to craft UI text that is easy to understand, engaging, and delightful.
• Facilitate user navigation, as well as onboarding, task performance, error messages, instructional materials, and other components of the end-to-end user experience, with well-crafted content.
• Collaborate with Design, Product Marketing and Product Management to enhance the user experience of the product through quality content.
• Conduct UX Research to test designs and terminology, analyzing user feedback and activity, and iterating to enhance the user experience.
• Collaborate with engineers, marketing, product managers, customer support, and other stakeholders. Influence and adapt to stakeholders and their feedback.
• Drive vision for product language and content across our products and ensure a cohesive product narrative. Document your strategies with guidelines, and collaborate to evolve the team's best practices and writing principles.
• Manage other translations and localizations while ensuring the voice, tone and desired message.

What We Are Looking For

• Exquisite written and verbal English communication skills.
• Experience in user-focused writing for digital interfaces including work in software, digital agencies, or other relevant product areas.
• Relevant industry experience (UI/UX writing, content strategy, communications, design or technical writing).
• High organizational skills, dedication and ownership, with the ability to work on multiple projects and deliver refined content in a short time.
• Attention to detail.
• Demonstrated passion and commitment to quality.
• High communication and teamwork skills.
• Be open to receiving feedback and constructive criticism.
• Eager to learn, collaborate, and work with feedback from the design team and cross-disciplinary partners

Preferred

• A web portfolio of UX-focused writing work
• Experience working with distributed teams
• Experience working in Agile environments
• Experience with localization and accessibility best practices
• Familiarity with user experience research principles and practices and how to use data to provide informed user insights
• Experience working with content and translation management systems such as POEditor, Phrase or OneSky
• Familiarity with Design software and tools such as Sketch or Figma

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.