Technical Writer

Create and maintain product documentation, including user guides, API references, FAQs, release notes, and onboarding content.

Draft and update knowledge base articles for SignBulb’s web app, integrations, and APIs.

Collaborate with development and QA teams to understand new features, workflows, and system behaviors.

Write clear and concise technical articles, tutorials, and helpdesk documentation for customers and internal teams.

Manage versioned documentation aligned with product releases.

Contribute to UI/UX content – in-app tooltips, onboarding messages, error text, and contextual help.

Work with marketing to create product walkthroughs, explainer content, and feature announcement notes.

Ensure all content aligns with SignBulb’s tone, branding, and compliance standards.

Required Skills & Qualifications:

• Bachelor’s degree in English, Communications, Computer Science, or a related field.
• 3+ years of experience writing for SaaS or enterprise software (experience with eSignature, CRM, or workflow automation tools preferred).
• Strong understanding of APIs, .NET stack, RESTful services, and web application architecture.
• Proficiency in using tools such as Confluence, Notion, GitBook, or MadCap Flare.
• Excellent written and verbal communication skills.
• Familiarity with HTML/Markdown, version control systems (Git), and product analytics tools.
• Ability to work cross-functionally with distributed teams and manage multiple projects simultaneously.