UX Content Strategist

We're looking for a collaborative, client-obsessed UX professional to help lead the Profile & Account Settings Lab. This person can set a vision, bring people along, and translate complexity into calm. This is a hybrid role for someone who loves shaping what we build and how we talk about it. This role is both a chance to bring a unified profile & account settings experience to crossover clients including creating mobile native flows. You'll bring confidence, humanity, and clarity to clients updating their account information. You'll make an impact creating a consistency across divisions and channels, storytelling for senior audiences, and influencing the direction of the experience.

Core Responsibilities

• Creates in-depth, compelling communications and positioning on a range of subjects, including Vanguard funds, products, and services; financial markets; the economy; regulatory matters; portfolio construction and theory, and internal communication topics.
• Exercises decision making authority and interacts with user experience test subjects.
• Displays versatility and demonstrates understanding of user experience principles in producing clear communications through a wide range of styles and channels, including responsive web pages, campaigns, ads, emails, presentations, blogs, videos, letters, articles, videos, and social media channels.
• Partners with user experience team to set up tests, measure effectiveness, solve problems, and create communication content that meets user experience goals.
• Expertly presents and "sells" content and design solutions to senior management, project teams, partners, and stakeholders. Ensures the success of the strategy.
• Participates in discussions on user-centered design principles, visual design, user behavior, interactions, and Vanguard's brand.
• Plans communication content in consideration of universal design principles and tags content to interface with a wide variety of technologies.
• Provides creative direction and guidance on messaging and/or content strategy across mediums, working closely and collaboratively with designers, developers, marketing managers, and business leaders.
• Leads the creation of new approaches or processes with a 1-3 year outlook.
• Serves as a mentor to less experienced writers by providing specific feedback on their copy, story ideas, new media formatting, and interviewing skills.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Five years related work experience. Two years in user experience, digital marketing, or similar preferred.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

Special Factors

• Sponsorship - Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission - we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.