UX Writer

UX Writer – Vanguard CXD

Make investing intuitive through the user experience

Our team at Vanguard is looking for an experienced writer to join our design system team to help shape the future of our client experience. You’ll join a tight-knit, collaborative design team that cares deeply about creating useful, intuitive experiences. You’ll work with team members across design, engineering, product, research, marketing, and customer service to build a world-class user experience, and help translate business and technical concepts as we push beyond parity toward a bold vision for our products and services.

In this role you will

• Embed with a team of designers, strategists, engineers, and product owners, serving as the team’s writing expert
• Audit and curate content strategies across the enterprise to create more inclusive and unified experiences. You’ll work with teams across the enterprise to build a cohesive, strategic content approach to the design system.
• Write clear and concise content (including labels, navigational elements, interface language, accessibility content, detailed UX guidelines around visual style, component behaviors, and editorial advice) for an audience of designers, developers, writers, content strategists, and product owners
• Work to evolve our brand voice and tone, content and UX guidelines as part the design system
• Evangelize the design system, and content within it, across the company
• Participate in and/or lead interviews and research to better understand audience needs
• Work with team to drive a continual cycle of design system iteration and improvements

A design experience that delivers

The Retail Client Experience and Digital strategic priority aims to provide Vanguard clients with a best-in-class experience that reflects intelligent, purposeful design. We take a client-centric approach by orienting around journeys – a client’s end-to-end experience when performing a certain task – while demonstrating human-centered design and rapid experimentation to create digital experiences that exceed expectations

What it takes

• Minimum three years related work experience.
• Undergraduate degree or equivalent combination of training and experience.

Specializations that will make an impact

• 2+ years in a UX writing or technical writing role. Bonus if you’ve written for a design system experience. If you have other writing or UX experience that you think translates to this role well, we’d love to see your stuff.
• Experience working on digital products. This role sits within the user experience design organization, so a foundational knowledge of what goes into product design is key.
• Content strategy experience. While the focus of this role will be on content creation for the design system, there will be opportunities to solve business and user experience problems with content strategy. A basic understanding of Content Strategy principles and tools will be helpful.
• A collaborative approach. You’re a great partner to other writers, designers, and your cross-functional teammates and have the ability to iterate quickly in a highly collaborative, fast-paced, agile environment with multiple stakeholders with strong project planning, time management, collaboration and presentation skills.
• A growth-mindset. You’re open and receptive to feedback, and can adapt quickly in a fast-paced environment.
• A sense of humor. You don’t need to be a comedian, but playing board games and laughing over lunch keeps us energized throughout the day.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to equal employment opportunity

Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform careers@vanguard.com if you need assistance completing this application or to otherwise participate in the application process.