Job description
Are you looking for a place to grow, with boundless possibilities to develop a diverse career? If you shouted “YES!”, Let’s Talk!
Let’s Talk about us
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations transform customer experience (CX) and workforce productivity through CX Automation. We hire innovators with the passion, curiosity, and drive to solve complex challenges and deliver meaningful outcomes for our customers.
Our solutions are used by approximately 10,000 organizations in over 175 countries across a diverse set of verticals, including financial services, healthcare, utilities, technology, and government.
Verint Israel site in Herzliya is one of the most significant Verint’s R&D centers worldwide. We are part of a successful global organization but enjoy being a dynamic local site of 200 passionate and creative experts. Our teams move fast in a flexible hybrid model, and utilize cutting-edge technology such as AI & AI-Powered Bots, Machine Learning, NLP, and Speech & Text Analytics to elevate customer experience and improve customers’ lives globally.
Let’s Talk about you
We’re looking for an experienced Technical Writer to join the Product Technical Enablement team. In this role, you will work closely with engineers, product managers, architects, and QA teams to deliver content that helps customers use our products with confidence. You’ll break down complex technical concepts and transform them into clear, accurate, and user-centric documentation that supports a wide range of personas. This role is ideal for a writer who is technically curious, detail-driven, and passionate about helping users understand how enterprise software works.
The PTE (Product Technical Enablement) team is globally distributed. We are technical writers and instructional designers who create documentation and eLearning to support our product portfolio. We are passionate about learning new software and sharing that knowledge with others. We are driven by finding new ways to develop the right content people need to use the products, services, and solutions we help to build.
We are looking for a highly motivated technical writer who will take end-to-end responsibility for some of our product areas.
- Own end-to-end documentation delivery for assigned product areas, ensuring content is accurate, complete, consistent, and delivered on schedule.
- Partner closely with cross-functional stakeholders to gather information, validate accuracy, and deeply understand product/feature capabilities.
- Lead the full content development lifecycle, including scoping, analysis, information architecture, drafting, technical validation, editing, and publication.
- Stay tightly aligned with feature and release development, proactively identifying documentation scope, risks, and dependencies.
- Actively use AI-assisted tools throughout the documentation authoring lifecycle to accelerate content creation, improve quality, and increase efficiency.
- Drive continuous improvement in documentation quality, focusing on clarity, structure, usability, searchability, and customer value based on feedback and data.
- Contribute to cross-team initiatives that enhance documentation tooling, templates, workflows, automation, and publishing processes.
- Monitor and report project progress, escalating risks, blockers, or resource constraints to management as needed.
- Respond to content update requests related to defects, customer feedback, and root-cause analysis, ensuring documentation remains accurate and current.
- Review and contribute to user interface text, collaborating with UX and Development teams to improve clarity, terminology, and user guidance across the product.
Required qualifications
- 4+ years of technical writing experience in a large software company, SaaS, or enterprise technology environment.
- Proficiency with industry standard documentation tools and source control, specifically MadCap Flare and GitHub.
- Strong experience working in Agile/Scrum environments, collaborating with PM, Dev, QA, and UX teams.
- Demonstrated experience with structured authoring (e.g., topic-based writing) and reusable content strategy.
- Knowledge and experience using AI tools to assist during the content authoring lifecycle.
- Expertise applying style guides, terminology standards, and accessibility guidelines.
- Experience reviewing UI text and collaborating on UX writing, aligning terminology, and improving user guidance.
- Detail-oriented mindset, with a strong focus on accuracy and technical precision.
- Self-motivated and proactive, with strong organizational, stakeholder management, and time management skills.
- Customer-centric approach, always considering usability and clarity from the end-user perspective.
Preferred qualifications
- Experience working with global or distributed teams, including navigating multiple time zones and asynchronous collaboration.
- Experience leading documentation efforts for large features or cross-product initiatives.
- Experience documenting complex SaaS, cloud, or enterprise solutions, including configuration, workflows, and admin features.
- Experience using JIRA to manage your work.
- Experience using Pendo to create in-app guidance.
- Knowledge and experience using topic-based writing methodology.
- Experience documenting APIs.
We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers.
With Verint, you'll be part of a community that empowers you to set your own development goals and provides the support you need to achieve them. Your ideas will be encouraged from the very beginning, this is how we enable innovative, out-of-the box thinking. You can really make an impact here.
Why join us
- Work with a global team of like-minded technical writers supporting over 30 products.
- Help educate and enable users across over 10,000 customers who use our products and solutions.
- Help drive adoption and innovation with market leading technology.
- Recognized as a Great Place to Work in 16 countries across 5 continents.
So, what do you say? Let’s Talk.
